Quayside Café Bar and Restaurant (Golden Sands) Reviews Summary

Service and Staff Attitude

Pros:

• "The staff were very helpful and were quick to point out a deal that saved us money."
• "The bar staff were very friendly and helpful and sorted our order out."
• "Very friendly people/staff, very helpful on hand when needed didn't have to wait too long for food."
• "Staff are friendly, even under pressure they never lose their delightful smiles or customer focus."
• "We were in the dog friendly section which to be honest, for me, is the better part of the restaurant."
• "Went today for our lunchtime booking at 11.30am...the lady that seated us said to look at the menu and she would see what she could do for us."
• "The waitress that took our order was pleasant enough."
• "Just left from there very quick table service and the food was only a few minutes from ordering."

Cons:

• "Service was not so good due to the server telling us that someone would be with us in a minute to take our order but no one came."
• "The lady who came to tidy up our mains was also very rude when we thanked her."
• "Honestly if I could give it zero I would. We reserved a table and when we arrived stood for 10 minutes whilst the staff ignored us."
• "I asked advice regarding a dish, was told that it could be made mild, it came with no mushrooms, cabbage or spring onions as advertised and was red hot."
• "No kids packs available as advertised on the menu...Ladies toilet taps are dangerously hot."
• "The staff while we were there were not so good. They were more interested in talking and just walking about aimlessly than paying any attention to the customers."
• "Staff crying as people were complaining, the management need to spend a day to see how bad the food is for what you pay."
• "Waited 20 minutes for 2 drinks and then when we wanted to order more we couldn't find a member of staff."

Food Quality and Presentation

Pros:

• "The curry was tasty and well presented."
• "Delicious freshly made food, great portions, real value for money, especially the meal deals."
• "Visited twice this week while on holiday and I can’t recommend it enough. The food is lovely and well priced."
• "Food was great value, we ate dinner there on our first evening, the gammon was massive! Really reasonably priced too."
• "Lovely Caesar salad and Malayan Noodles though."
• "3rd time we visited we decided to try a sharing starter of nachos with additional 3 bean chilli."
• "Fish chips lovely. Ice cream is good if delivered to table when served."
• "The food they give is quick and professional."

Cons:

• "The food was extremely oily especially the bolognaise which had an enormous amount of oil."
• "The food is basically all microwaved and arrived 40 minutes after we arrived."
• "The steak was fine although the side ordered with it was missing and came later on when asked after."
• "Food poisoning!!!!!!!!!I ordered myself and family food which took an hour to arrive for my little girl's pizza didn't come out the same time."
• "We love fresh' - is what is painted on the wall. Apparently this doesn't extend to the customers' food."
• "The food was sat on the server for a long time before it was brought over so it was tepid when it arrived and went cold very quickly."
• "When the food arrived I genuinely wish we’d just walked out before we got seated it was the worst food I’ve had."
• "Ordered a mixed grill and the gammon was undercooked."

Atmosphere and Decor

Pros:

• "It's a large and airy restaurant with nice decor."
• "The atmosphere is nice at least the cleaners do a good job."
• "Facilities are clean and the 3D nautical theme really gives that seaside holiday feel."
• "The decor and atmosphere within the restaurant was good."
• "Stayed at the haven site a couple of weeks ago. Didn't book in the 1st night but thought we would try our luck."
• "Was busy but staff were just amazing and managed to squeeze us in after a booking mix-up."
• "This restaurant is part of the golden sands resort. The food was really nice, well cooked and presented."
• "Lovely place, big and airy with a good menu and friendly helpful staff."

Cons:

• "No welcoming drop dead atmosphere took ages for food to come then cold."
• "nice inside but shame dog owners will never get the chance to experience it. Neither shelter nor shade outside for us with kids and dogs."
• "Most of the menu wasn't available and nothing that we did manage to order was complete."
• "Disgusted their attitude stinks a woman at the bar kept on serving everyone I was waiting at the side of the bar and she took 20 minutes."
• "Come over to say for the weekend for are 1st time ever booked a table went over sat down and cuz of covid 19 at to stop in are seat so had food waz ok beer not cold."
• "Was nice and clean. Was signs all around saying that it was 2 meals for £15 but only Monday to Thursday."
• "Walked in to a practically empty restaurant at 5pm .but we were still waiting to be served 25mins later."
• "If I could have given 0 stars I would have done.. Whatever you do, do not buy the mixed grill!!!"