YO! Manchester Selfridges Trafford Reviews Summary

Food Quality

Pros:

• "Lovely food and friendly staff, always makes my day when I get to enjoy my food and have a lovely chat with the wait staff."
• "Really happy with the spicy fish soup."
• "Absolutely wonderful, plenty of choices even for those aren't keen on fish."
• "Lovely dishes, the food as always from yo sushi is well made and extra tasty."
• "Food arrived fast and some of it was nice."
• "The spicy seafood noodle soup was nice though."
• "The food tasted great."

Cons:

• "Easily spent £50 on a few plates of food and it was not even filling."
• "The katsu chicken curry was the only thing that was edible."
• "Wow - what a difference - tiny / skinny portions of sashimi and squid - something has changed massively for the worse here."
• "Most of the food items were unavailable, the food on the belt didnt look like the ones on the menu."
• "The egg was over cooked and it was mostly just noodles."
• "However, when I went - the choice of food has reduced, and the flavour of the vegetable yakisoba was questionable."
• "Probably the worst Sushi I've ever had."

Customer Service

Pros:

• "The staff were really friendly, especially Georgia who was a delight."
• "A lovely young man... came over and apologised to us and offered us a drink on the house as our order took so long which was incredible customer service."
• "I couldn’t thank the manager of this venue enough. Jack was conscientious and displayed such humility and customer service."
• "Wivine, the lovely, soft voiced hostess, with her elegant présence and gentle manners advised me the 'vegan dish'."
• "Thanks to Miguel for being such a wonderful waiter."
• "We were squeezed in by a really helpful member of staff, Rahmath."
• "Charlie was our waitress and she was excellent with great recommendations of what to try."

Cons:

• "The staff don't seem to care and will do anything to avoid the customers now that this new 'system' of ordering and paying on your phone started."
• "Staff standing around, standing must be a task at Yo Sushi as they neither served me at the till."
• "Not sure why I wasn’t just billed at the end, but it added to the overall unpleasant experience."
• "Had to ask to get our drinks after like 20 min."
• "Staff inattentive."
• "The waiter who took us to our seats lacked customer service skills and gave us attitude."
• "The service was really bad: They completely messed up my order."

Value for Money

Pros:

• "It doesn't cost too much for what you can get and the september promotion was way too good."
• "Ignore the negative reviews, if you’re a true yo sushi fan you’ll know that yo sushi is only getting better."
• "The service was excellent and prices not bad at all."
• "Has NHS /blue light discount."

Cons:

• "Overpriced sterile department store restaurant. Quality is good but not really value for money."
• "Expensive for the quality and level of service."
• "It's just shocking when you're paying around £30 per person for 4 little plates."
• "5 small sliced piece of raw salmon without cooking efforts costs 3-4times the actual price which for me is unacceptable."
• "Absolutely deserves a big ZERO. Shocking prices for the amount of food that you get."
• "I think it's disgusting at how much the prices have risen for the small amount you get."
• "The staff are perfectly fine. However, I'm extremely annoyed at the extreme price gouging currently occurring."

Ordering System

Pros:

• "The new traffic light system is really effective."
• "The system is really straight forward to use."
• "New ordering system has good and bad points, I like that you can choose what to eat and you pay before so you don't have to wait for the bill."
• "The new system of your orders stopping in front of you is somehow even better."
• "The new ordering system of scanning a QR code and paying via a website is nice once you’ve set up an online account."

Cons:

• "I wouldn’t return to any Yo Sushi with the current ordering process."
• "The new system offers little purpose of the waiting staff."
• "The new way of ordering through your phone takes absolute ages."
• "Whole place seemed poorly run."
• "The new system offers little purpose of the waiting staff, especially when the kitchen staff end up directly serving the dishes that you’ve ordered via the QR code system."
• "With this new scan to order system you have to order through your phone, no contact with any staff member making the experience as good as a McDonald’s take away."
• "I tried the QR code but it needed me to go through quite a lengthy form to register."

Cleanliness

Pros:

• "Food is delicious and the atmosphere is good."
• "Selfridge's can be really busy but Yo Sushi is a little oasis of calm."
• "I am very impressed with the changes made due to COVID."

Cons:

• "The complete disregard to food hygiene is absolutely shocking."
• "This place is in need of a deep clean. Grubby tables, menus, dishes, cutlery and glasses."
• "They sat us down in the only area that did not have any social distancing screens."
• "The place is a bit drab. The seats need to be reupholstered."