Karwan Restaurant Luton Reviews Summary

Service and Staff

Pros:

• "Well worth the wait the service to the food all spot on."
• "Their customer service was top-notch, and the staff made the entire experience wonderful."
• "After a warm welcome, the waitress talked us through the menu."
• "Service was great; the staff were very accommodating."
• "Very pleased with this charming place! Very friendly and welcoming service too."
• "Staff were very attentive and the washrooms were well maintained."
• "Staffs were really polite and respectful, they know how to treat customers with great customer service."
• "Very busy restaurant, even on a weekday. Requires booking otherwise a wait."

Cons:

• "I would have appreciated a cold water bottle. I had to ask for ice as it was warm."
• "Service was good but once they delivered the food you need to get your attention if you need anything else."
• "It would have been nice to be asked once after the food was served if everything was ok."
• "We hadn’t finished eating our food and the managers had reserved our seats for someone else at the same time."
• "Customer management was very poor. We were told to wait for half an hour but it took over an hour."
• "Service and atmosphere was good but the food was a little disappointing."
• "I ordered a large Namak Mandi from Uber eats for collection, and they gave me a tiny portion."
• "The food was good but the service and the rudeness that me and my family experienced was horrible."

Food Quality and Taste

Pros:

• "The food was incredibly delicious, especially the mixed platter and the flavorful pilau rice."
• "The mixed grill was delicious as was the lamb korma. The meat on the grill was soft and not overdone."
• "The Mix Grill was still sizzling as it came out and had a great variety."
• "The Chapali Kebabs were crispy on the outside but soft and juicy on the inside making it a perfect combination."
• "The dhaal, to die for!!! Some of the best dhaal I've ever had."
• "We had a lovely meal here. The food was great value, portions were big."
• "The food is excellent. Top quality and delicious."
• "The food was perfect and not too spicy."

Cons:

• "The food is very very bland, no wow factor at all, no real taste and was quite a disappointment."
• "The dish is full of greasy oil and a heart attack waiting to happen."
• "I had to ask for ice as it was warm."
• "Portion was good but Taste was ok for people not eating a little spicy, not as exceptional as I was expecting."
• "The food was good but the service and the rudeness that me and my family experienced was horrible."
• "The food here is absolutely delicious, the portion size is generous and it’s a perfect place to go to if you’re in Luton."
• "The food was good. However, the Kabli polao was full of oil."
• "The food was fresh and plentiful. The chicken curry was very soft and succulent."

Ambiance and Decor

Pros:

• "The seating arrangements were comfortable, providing a great ambiance for enjoying the fantastic meal."
• "The decor was really nice - the water display and varied seating were nice touches."
• "Karwan Halal Restaurant in Luton is a culinary delight! From the inviting atmosphere to the delicious food."
• "The restaurant is massive and they have a great sitting area, Afghanistan style and dining table and chairs section."
• "The ambience is lovely, the food looked great."
• "The atmosphere, the food, professional staff and the boy Qaiser who served us was very friendly."
• "The ambience is lovely, the food looked great."
• "Lovely ambience, great quality food, prompt service with a smile and reasonably priced."

Cons:

• "It was incredibly busy, not for those who want a quiet dinner."
• "The way they had the naan hanging in the air was a nice, innovative touch, however I do feel that it meant it was pretty cold, which was a shame."
• "Sat on the floor by the windows which was a bit cold today."
• "The only negative for me was the toilet/wash area. The floor was wet but otherwise these areas were modern and clean."
• "Parking is not great but luckily 3 minute walk away from Sainsbury's so you can get away with parking there once you've dropped your family or friends off."
• "We had the Karwan mixed grill for 4 of us which included different kebabs and rice and of course their signature hanging naan bread."
• "The atmosphere is great and I love that they play nasheeds in Ramadan."
• "The food was good but the service and the rudeness that me and my family experienced was horrible."

Price and Value

Pros:

• "Great all round food was fresh and hot. Prices were reasonable."
• "The price is very reasonable and the portions are generous too."
• "The food was perfect and not too spicy. Would definitely make another visit again if we pass by here."
• "Food was great value, portions were big and it was great to try something different."
• "Amazing food, atmosphere and service. The price is very reasonable."
• "Food quality is excellent, I really admire their staff especially CHANDA who has been working very hard."
• "Family and friends can enjoy dinner here;) food is really good and portions, wow! For sharing with your company."
• "Spectacular, very delicious food with great service, we really enjoyed the meal and the restaurant environment especially the carpets with relaxing pillows 👍."

Cons:

• "Food was tasty although rather expensive."
• "The food is a bit pricey but it's totally worth it, if you have a big appetite then it's fine."
• "The food is very very bland, no wow factor at all, no real taste and was quite a disappointment. Expensive."
• "After spending £57, my kids were still hungry. The food was nice but not value for money at all."
• "Will try the karahi next time. Restaurant was very clean, probably the best restaurant in Bury Park at the moment."
• "No taste. Daal was tasteless. Kabli pulao was a bit hard and didn't taste like real stuff. Karahi was a bit good. Overall I was surprised as how so many come to this restaurant."
• "The food was fresh and plentiful. You are paying a price, but there is a good portion of food."
• "The ambience is lovely, the food looked great. We have been looking to eat a "Namak mandi" for a long time, we were so happy to find it on the menu here, however, utterly disappointed with the premium price for just this dish."