YO! Leeds Trinity Reviews Summary

Food Quality

Pros:

• "Good tasty food that comes quickly to your table after ordering on the little conveyor belt things that go round and round."
• "Very expensive for how much it'll fill you up, but extremely tasty, fresh and good quality sushi."
• "Loads of nice fresh and healthy options marked with VE."
• "Lush food and love the new way of ordering (on your phone and food just turns up at your table via the belt)."
• "The flavors of the food were undeniably good, offering a delightful journey through Japanese cuisine."
• "The food is always amazing here."
• "The food was delicious and served quickly."

Cons:

• "It's safe to say it's overpriced and under portioned."
• "Ambience is okay however the food is below par."
• "This place is more a gimmick than a place for good authentic Japanese food."
• "Limited menu was a let down."
• "BBQ chicken was really hard and not nice at all."
• "The food was not worth the wait. There are very small portions, which requires you to order more if you want a full meal."
• "Food was OK but nothing special."

Service

Pros:

• "The servers were very helpful and welcoming to us and we were seated quite quickly during the lunch hours."
• "The staff were friendly and attentive."
• "The staff were in good spirits, & the waiter & waitress were both impeccable."
• "me and some friends came in early today 17th November, we had the most amazing experience start to finish. not only was the food served fast, we were served by a lovely man."
• "The staff at YO! were extremely helpful and attentive!"
• "The staffs were very cordial and helpful."
• "The staff at Yo Sushi was notably friendly and accommodating."

Cons:

• "Service is non existent by design - this isn't the fault of the staff."
• "It took forever to be seated with multiple others cutting in front of us and the staff doing nothing about this."
• "Food was okay, but passive aggressive staff, poor customer service and long waits mean we won’t be returning."
• "After around 15/20 mins I had to ask for my drink, and was told by the lady she completely forgot."
• "Staff were very pleasant but prices were outrageous."
• "It took longer than usual to be attended after pressing the call button."
• "The service here is terrible. You now - since lockdown - have to pay for the food before it arrives which means that you're trapped waiting for one dish to arrive 15 minutes after you've finished everything else."

Ambience and Cleanliness

Pros:

• "The establishment was pristine from the moment I set foot inside."
• "The restaurant had a casual vibe."
• "Really enjoyed dinner here."
• "The restaurant was bright and cheerful and I enjoyed the experience."
• "Enjoyable and comfy environment."
• "The place is amazing."
• "This Yo Sushi has a pleasant atmosphere and I would visit here again!"

Cons:

• "Lots of flies around us too. Just didn’t feel very hygienic."
• "Toilets were dirty but staff were really busy so can't blame them."
• "Hygiene is poor, you can see the chef used bare hands to prepare the food and he used his t-shirt and pants as towels."
• "We managed to get stools at bar with dirty surfaces. Not welcoming."
• "I’ve just been to go to the toilets before we leave and the bend round the conveyer in the restaurant is very very slippy to the point where it’s unsafe and a health and safety hazard."
• "Table was dirty, I had to use my own tissue to clean it. Floor was dirty too."
• "The 'clean' plates which you get on the beginning were dirty as well..."

Ordering System

Pros:

• "Love love the katsu chicken curry with rice, the sushi rolls which included teriyaki chicken rolls if you're not a massive fish lover!"
• "The ordering system is really cool and is almost made for social distancing - you can do it all on your phone and it is sent right to you on the conveyor belt!"
• "Also if you don't have battery they can let you a charger, this was the best point because they saved my mobile life hahaha."
• "Shown to our seat and told the new procedures due to covid which works well."
• "As a techie I was fascinated by how our food stopped automatically by our table...so cool."
• "The service and how they have adapted to the new safety measures is amazing!"
• "Love the conveyer belt of food, so clever."

Cons:

• "So disappointed since the pandemic. No food on conveyor which was always the great experience."
• "They seem to have lost their way. No conveyer belt, or by phone radically reduced menu?"
• "You have to do everything on your phone yourself, with no way of doing so without handing over all your personal information."
• "The menu doesn’t correspond to the online ordering system which is annoying for most people but for neuro diverse customers its just offensive."
• "So disappointed with Yo Sushi now. The menu has contracted and is now really small."
• "The new system is just awful. Long waits for food that's just not the same, smaller portions and just generally disappointing."
• "PS you cant eat here unless you use a smart phone. My battery was dead which was infuriating."