Golden Eagle Reviews Summary

Refurbishment and Decor

Pros:

• "The new look of the place is great and very inviting."
• "The recent makeover has made a big improvement. Smart decor inside and out."
• "After the expansive reverb, this pub no longer feels tired."
• "The refurbishment of the place has been done really well. It has a really modern feel."
• "We recently visited The Golden Eagle after the much needed refurb. It looks amazing."
• "Since the new cleaner felicity has started the floor is definitely 100% less sticky."
• "With a newly refurbished inside and out, this is a great atmosphere."
• "First time back since the refurbishment and I must say I'm impressed. Clean and tidy inside."

Cons:

• "Dark and dingy toilets. Slow."
• "Thought new measures in place might have improved this place. They have not."

Service and Staff

Pros:

• "The staff (Sam and Beth) did an OUTSTANDING job of checking the ingredients."
• "The staff were very attentive and made sure everything was good with the food."
• "Fantastic staff - especially Jacob, who went above and beyond."
• "The staff are amazing and the food is delicious. Paula stands out."
• "Absolutely love this place! The staff are so welcoming and friendly."
• "Credit where credit's due, there have been major steps to improve what we consider our local."
• "I was greeted by such a lovely young lady called Catherine who was such a delight to meet."
• "Very friendly staff with quick service, good food too."

Cons:

• "Service was below par. Waited 20mins for our drinks and meals came at different times."
• "Service errors and over charged at till."
• "Service could be better as ordering off the app, we had to wait around 40 mins to be table served."
• "Food was small portions for price and was over cooked was chewy. Service was also slow."
• "If you don't like working in hospitality find another job. Very disappointing."
• "The service at the bar was so slow. Once served the beer was good."
• "Popped in for a drink and food but only stopped for a quick drink it wasn't the cleanist of places."
• "Every Thursday this pub is busy yet they have only one person working behind the bar."

Food Quality and Menu

Pros:

• "Food was enjoyable and very affordable."
• "Food very good for the money. Senior menu superb."
• "Food is very good but the waiting times are horrendous."
• "What's most impressive is the staff - they are incredibly friendly, approachable and helpful."
• "Had the steak and beer pie was lovely. Staff were amazing, polite and smiling."
• "Popped in to try the new menu for a late lunch, ordered the steak and ale pie slice. The slice was massive."
• "Good basic food at decent prices."
• "Amazing Food, the new menu has a wide range food from your light bites buckets of wings, Nuggets to a full on delicious main meal like 12oz flat steak, build your own burger."

Cons:

• "Food was small portions for price and was over cooked was chewy."
• "The food was not good ordered a vegan burger didn't even get a plate."
• "If you like decent coffee, their Milicano coffee machine produces the worst coffee I've ever had."
• "Menu states they do a gluten free rolls but when we tried to order a gluten free hunter’s chicken sandwich we were told they don’t do gluten free here."
• "Staff openly talking about how hungover they were to customers."
• "The carrots were pretty much raw as well as hard broccoli served in a bowl of water."
• "We have to wait 1.5hour for food is ridiculous."
• "No chef so no lunch, this is not a criticism its just what happened on the day and highlights the problem places are having with staff problems."

Atmosphere and Environment

Pros:

• "Great atmosphere and food, with lovely outdoor seating areas."
• "Really nice and good value. Plenty of covered outside space for the lovely British weather."
• "Brilliant atmosphere, with good food, love what they have done to the place with the new refurbishment."
• "Went to watch the England game, both food and drinks were amazing and staff so friendly and helpful."
• "Has been refurbished and looks great for it. Great staff and a nice relaxed atmosphere."
• "Great atmosphere, and fantastic bar staff. Especially Catherine- she's friendly and always happy to help!"
• "Very enjoyable vegan meal at the Golden Eagle."
• "Nice pub, great value for money and it is a decent night out."

Cons:

• "It always feel grubby, even after a relatively recent refurb."
• "We had to wait for 90 minutes for food, after an hour they informed us that they don't have one item we ordered."
• "Walked into the pub were greeted by a very friendly lady, sat down and chose our meals to go up and order only to be told by someone passing by that the kitchen was closed?"
• "One off Beehive 5 star next door, simply because Eagle attracts the wrong type of people."
• "Shouting like idiots at a TV screen swearing and being as loud as possible."
• "Avoid this place, apparently they had a new chef today that couldn't cook a Yorkshire pudding."
• "Awful, waited over an hour for like warm over cooked frozen food."
• "I was meeting old friends and we decided to sit outside. Only problem was that to get a drink you have to order it through their app."