The Wilbury Reviews Summary

Staff and Service

Pros:

• "Friendly staff along with a good atmosphere make for a pleasant breakfast."
• "Tracy was extremely helpful and friendly and the service was excellent."
• "The staff, as always were super friendly and couldn't help enough."
• "Was greeted by a very welcoming member of staff."
• "The staff were super attentive and friendly."
• "The staff were very friendly and accommodating."
• "Staff constantly checked that we were ok, happy and enjoying our 3 course meal."

Cons:

• "Under staffed so not the staffs fault. Was grubby, food was bland."
• "Staff need better training."
• "Having all staff, look, under the age of 25 without any management."
• "Clearly nobody has taught the servers or chefs how to order up food when finished cooking."
• "Total lack of customer service, urgency, atmosphere in the place and no staff who looked over the age of 20!"
• "Some of the staff seemed to enjoy gossiping about their partners over giving me what I asked for."
• "Also two of the young waiters were incredibly miserable and were slacking."

Food Quality

Pros:

• "The traditional carvery was also very nice and portions were generous."
• "All very tasty."
• "The full English is at the heated buffet counter and the meats were amazing, perfectly cooked and delicious."
• "The Yorkshire puddings and potatoes were lovely and crispy."
• "The food itself was absolutely amazing, only problem is, if you order a skinny pizza it comes out like a child's pizza which was slightly gutting, the carvery calzone on the other hand was brilliantly done, filled with lots of meat could have done with a large Yorkshire pudding."
• "Food was brought to us quickly and was very well prepared."
• "The food was lovely and nice and hot."

Cons:

• "The chicken wings with peri peri on them tasted vomit inducing."
• "2 drinks and 2 carvery's for near on £34 is quite poor value for money given the lack of quality."
• "Mash had cabbage in from someone using the same spoon. Stuffing was dry and looked like the dregs from the rest of the days pots, roast potatoes very over cooked, meat wasn't up to much carrots hard."
• "The potatoes were hard, runner beans and cauliflower were undercooked, and meat was dry."
• "Very little meat served. Beef was a little on the tough side."
• "The vegetables were also very dry."
• "The slices of meat were very very dry from sitting there the whole day."

Value for Money

Pros:

• "Great value loved it."
• "Used the app to order and pay so very efficient and a good price."
• "Unlimited tea/coffee, unlimited fried bread, sausages, black pudding, beans, tomatoes, eggs, toast, Hash browns and more all for less than £9 (as at 4th Sept 2023) all offer Superb value for money too."
• "Family pub and decent fayre for excellent price."
• "Very well priced for the food."
• "The food is brilliant and you can get extra meat and Yorkie with your carvery for less than £2."
• "Great food! Had carvery and it was all lovely, had the beef and it was really good and the veg was all hot and cooked well."

Cons:

• "The prices would have been reasonable if it were decent quality food. But actually they aren't that cheap, especially for what you get."
• "I think it's very expensive now for a meal that originally was supposed to be cheap."
• "The prices seemed to have been bloated since we last visited."
• "Extortionate prices for cheap food that clearly doesn’t get served by the 'servers' you’re paying."
• "Poor management skills, under qualified staff and extortionate prices for cheap food."
• "Turkey was very dry and it along with sausages that I saw had clearly been under the lamps for a long time."
• "Not enough attention is paid to keep vegetables and gravy replenished so customers get hot fresh food."

Ambiance and Cleanliness

Pros:

• "Decor and atmosphere is nice too."
• "The pub was warm, well-filled and there was a lively atmosphere."
• "A lovely atmosphere with nice little snug areas with tables."
• "The atmosphere is very chilled and clean."
• "Nice atmosphere."
• "A beautifully isolated large English pub which is modernised with wonderfully friendly and affable staff."
• "Lovely building, clean, and the cooks do really good food."

Cons:

• "The table was so sticky that my phone case was completely stuck to it."
• "As you come in there was a really bad leak coming from the ceiling."
• "The outside needs tlc."
• "The surroundings are a bit tired very dark and in need of a spruce up."
• "Some areas are looking pretty shabby and unloved (not everywhere, but it is noticeable)."
• "The place is filthy."
• "Having booked a table I was disappointed that we were shown to a table in a very dark part of the restaurant."