Bluebell Railway - (Sheffield Park, Station) Reviews Summary

Staff and Volunteers

Pros:

• "The staff and volunteers are incredibly helpful, polite and friendly."
• "everyone we interacted with was delightful, especially the Santa on the platform who handled children with great care and understanding."
• "All the volunteer staff were friendly and helpful."
• "Every single member of staff was friendly, knowledgeable and helped to make the day memorable for him."
• "Staff at both stations were very friendly and happy to answer questions about the schedule, trains, and railway."
• "The staff dress in period and are so informative even allowing children onto the driving post on the trains."
• "Staff everywhere welcoming, knowledgeable and always keen to engage."

Cons:

• "Some truly vile members of staff work at this 'museum'. Their social media describes war as being thrilling and fun."
• "when my son began questioning the authenticity of Santa, the main Santa's response was unexpected and, frankly, intimidating."
• "But for £85 the food was average and the service was poor from the waiters (they were very strange folk)."
• "Had a very rude and unhelpful lady in the bookings department just keep telling us we should have joined the newsletter."
• "Unfortunately one of the guards made conversation whilst I was looking at a map, and started to talk disrespectfully about another railway."
• "As we exited the car we were shouted at by some young woman and man in yellow vests."
• "However it was spoilt by a child who kept banging his chair by constantly fidgeting and going backwards and forwards to the toilet."

Facilities and Cleanliness

Pros:

• "A beautifully preserved Station with the most charming, well turned out staff, all keen to chat, plus a fabulous museum and great cafe, kiosk and shop."
• "The toilets were clean and stocked."
• "Facilities were all clean and in working order."
• "Excellent facilities - cafe, toilets, gift shop."
• "Both stations had toilets and café/bar facilities."
• "The facilities are very well looked after, very clean, especially considering how old they are."
• "Cafe was great, toilets were clean and there was plenty of parking."

Cons:

• "The only disappointment was that a lot of the interactive items didn't work and the model railway was shut."
• "Scenery was nice however the dirty carriage windows made it had to see."
• "Shop is expensive for food, drinks and extras especially when you have a few children to accommodate."
• "It is a shame that Sheffield Park doesn't have any covered seating aside from the main restaurant/cafe (dogs not allowed)."
• "Wheelchair accessibility was not a considerations for steam trains or their stations which was a disappointment."
• "because there were so many people huddled around the attractions, if you wanted to get past with small children you were forced to walk closer to the edge of the platform than was comfortable."
• "Unfortunately due to the storms a few nights before one of the main stations had no power so we weren't able to get off and enjoy the play area there."

Value for Money

Pros:

• "Totally worth the money, the magic was free."
• "Great value."
• "Santa Special was fantastic! Well worth the money."
• "The food was delicious! and good value for money!"
• "worth the ticket price."
• "Not expensive fore a brilliant day out steeped in history."
• "If you travel by rail to East Grinstead, the Google 2 for 1 for one days out. So we paid £12.50 each! Worth every half priced pennies!"

Cons:

• "Also they didn't check tickets on the carriages so anyone could travel in the first class carriage without paying the extra money."
• "Had the dinner service, food was somewhat disappointing."
• "The only fault is the price 64.50 for a family of 5 to go the whole line and back I think is pricey."
• "not enough trains to make the rover ticket value for money."
• "Food was a absolute rip off £10 for sausage and chips you have got to be joking."
• "a little pricey at £19 for an all access day pass for riding the trains."
• "I only wanted to visit the model shop. £15 for a platform ticket! Best rip off on my trip to the UK so far."