Dixons Estate and Letting Agents Redditch Reviews Summary

Customer Service

Pros:

• "The service I have received from all of the team at Dixons Redditch has been great."
• "They answered all my questions quick."
• "Excellent service, pleasure to deal with."
• "Every member of the team are so professional, helpful and accommodating."
• "The staff are so kind and helpful."
• "Chloe, the staff from Dixons was so helpful and supported us throughout the process."
• "Professional throughout, and would stay in contact on a regular basis."

Cons:

• "Whilst I did encounter some exit issues, mainly around a lack of communication."
• "Poor service, paid a down payment for a solicitor through them and was told its refundable if the house sale falls through."
• "Looking to rent a house but decided against this company because total tenancy fees and add ons are almost double that of other agents."
• "I rang to express interest in a viewing and did not receive a return phone call."
• "Vendors should be aware that in this case the owner of this property did not have the advantage of all possible buyers viewing and having a chance to purchase this property."
• "Things were not plain sailing and we were greeted by obstacle after obstacle."
• "The only downside to my entire moving in scenario was my move in date was pushed back."

Efficiency and Effectiveness

Pros:

• "Kate and Lianna were great and quickly found tenants for the property, the whole process was simple and efficient."
• "We sold our house the same day!!"
• "The rental team Found us lovely tenants pretty much straight away."
• "The whole process was managed timely and with ease."
• "Each time there were multiple viewings arranged within days."
• "They got everything sorted lightning fast so that me and my children had a new home in time for Christmas."
• "They got everything sorted speedily."

Cons:

• "I elected to take advantage of the enhanced marketing package and whilst I don't think we ever got the video tour to work (which is actually a voice over to a series of stills) it was worth every single penny of £149."
• "After further phone calls I was offered the opportunity to view/purchase a completely different property with no clear explanation what had occurred with the house that did interest me."

Professionalism

Pros:

• "Having tried other agents in the area, I have to say Dixons have been the most professional to work with - put your trust in these ladies ....they won't let you down!"
• "I have always found them to be extremely professional but friendly at the same time."
• "Worked quickly and efficiently whilst always maintaining strict professionalism."
• "The rental team are amazing! Amy is so professional and totally put our mind at ease."
• "Amey and Kate (Redditch) make your whole experience seemless, their expertise in the housing field is second to non."
• "The Dixons, Redditch, branch are an awesome team."
• "DIXONS is very Trustworthy & Committed letting agent in Redditch."

Cons:

• "Whilst some may perceive Dixons as 'pushy' (former review) - my experience has been extremely positive."

Support and Assistance

Pros:

• "It's a shame I'm moving property as they have always been supportive."
• "Especially Amey helped me to get nice place for our family."
• "We have an issue with the fences in our Garden when we arrived to our new home... Katrina for her extraordinary support throughout this."
• "Both Kate and Amey were extremely supportive, helpful and patient throughout the entire process."
• "Amey went above and beyond to help me and was so kind and quick to answer any questions I had."
• "A big thank you to chloe and freya who have been the main two people who have helped along the way thank you so much."
• "Chloe was fantastic, she was reassuring sympathetic and extremely helpful."

Cons:

• "Poor service, paid a down payment for a solicitor through them and was told its refundable if the house sale falls through."

Friendliness and Approachability

Pros:

• "I’ve always found manager Kate and senior negotiator Amy to be not only professional but very friendly and accommodating to deal with."
• "The girls in the Redditch branch are genuinely friendly and passionate about selling your property."
• "They are really professional, kind and friendly."
• "Grace and Amanda are a credit to the profession."
• "Chloe's customer service is second to none."
• "I don’t think I can put into words how amazing Chloe is!! She’s been nothing short of AMAZING."
• "The ladies at Dixons are honestly some of the most friendly, kind, and helpful people I have ever met."

Cons:

• "Looking to rent a house but decided against this company because total tenancy fees and add ons are almost double that of other agents."