Address: Sprowston retail park, 10 Salhouse Rd, Norwich NR7 9AZ, United Kingdom
Phone: +441917313300
Rating: 3.6
based on 85 reviews.
Customer Service
Pros:
"Had a lovely guy James at the Sprowton Retail Park. Very welcoming and left us to browse the shop."
"Great friendly assistance :) great price, short wait for delivery, payment plan is awesome, it was the first store we went in, we went round all the others then came back, nothing in other stores compared :)"
"An easy purchase. We were helped by a salesman who knew what he was talking about but did not pressure us in any way."
"We were very pleased with the service we received at scs, Nas was the salesperson who helped us, he made us feel comfortable and never put us under any pressure."
"Myself and my partner went to the Sprowston SCS store and found the staff to be really friendly and helpful."
"Nick Jones at the ScS Sprowston Retail Park store was fantastic."
"Very pleasant shopping experience at Sprowston S.C.S Norwich."
Cons:
"The manager of the store is rude when you put forward a valid complaint, argumentative and condescending."
"Customer service was passing us around as they didn't have a clue what was going on either."
"Literally as soon as Rob got our signature on the dotted line, he went out the back never to be seen again."
"Dreadful customer service. Doesn't even deserve 1 star."
"Once they have your money they no longer seem interested."
"Poor customer service, promised multiple phone calls but never received."
"Poor customer service shop manager was rude beyond belief, very unprofessional and extremely bad for the brand that leaves a very nasty taste in the mouth!"
Product Quality
Pros:
"Bought a nice sofa from them some years ago, still nice and comfy and fully operational now."
"recently revisited at my wife's suggestion despite really not wanting to, seems they have gone more for a sales by service approach and not pushy sales tactics, I have actually now purchased new sofas from here thanks to this change in sales tactics."
"Great sofa but it’s been squeaking ever since iv had it they have sent their own technician out 5 times that says there’s nothing he can do apart from tighten some bolts, and it’s always going to squeak."
"Knew what I wanted when I went in, confirmed the details of what I wanted with a guy called Andy, he was very helpful in discussing the practicalities of fibre vs foam seating."
"Found and ex display leather corner suit with matching arm chair heavily reduced."
"Plenty of choice of sofas, fairly decent prices."
Cons:
"I've been left with no sofa and have to wait for money to be transferred back even though they took it quick enough."
"Sofa still not received... not good so far!"
"After purchasing sofas of almost £2000 for the pair, my sofas came plucked with miss matched feet and broken legs on my sofa bed."
"The sofas were then delivered damaged."
"The main corner suit was also ripped underneath and a back leg support missing."
"The foam has gone on one side and the mechanism has bent on one recliner."
"I have had problem after problem. I received the wrong sofa and the carpet has been measured and fitted incorrectly."
Delivery & After Sales
Pros:
"Great Delivery guys Simon 033 and Brad 09 from Basildon DC24 very polite phoned me an hour before delivery brought sofas into my lounge took away all the wrapping."
"Very pleased at the quick delivery."
"I wasn't available for the delivery date to depot, so he was able to re arrange to suit my needs... Discussed all processes and policy to me."
Cons:
"We ordered a carpet under the promo of buy now get before Christmas, all agreed and paid for... told a two month delay, not until January, shameful and disgusting."
"I’m disgusted with their after sales as I wanted a return straight away."
"After countless calls made by me over the following days I was finally told on 29th march they didn't have my sofa so couldn't deliver until April 14th."
"So my partner has taken the day off for nothing."
"If you order a sofa from here expect long delays, short notice and limited delivery slots."
"We were told 12 weeks delivery but documentation said 12-14, and we waited the full 14 weeks."
"The furniture wasn’t delivered as someone gave the delivery team the wrong address."
Sales Experience
Pros:
"Can't actually review the sofa as it hasn't arrived yet but store experience was mostly good. Salesman was friendly & professional however at NO point did he make it clear there is a no cancellation policy."
"We actually wasn't and got served by a very helpful gentleman when ordering a sofa."
"Plenty of time given to make our choice with a full explanation of quality and pricing options."
"He was polite and measured everything."
"Visited Norwich store. The store is really well set out and excellent consideration during the current situation."
"I went to scs after trying the other furniture stores they asked me what were my needs were and from that they matched the sofas they have to my needs."
"Great experience buying my furniture for my first home."
Cons:
"The sales man was very pushy to get me to buy very expensive sofa insurance and cleaning products which I did find difficult to say no to."
"pushy salesmanship lost a star, even though kind of expected."
"Sales person was miss leading with information regarding ex display sofa set added on extra cover before we realised then when he totalled bill, we question it."
"He became quite aggressive towards me telling me he couldn’t change the colours as there was no such colour."
"Sales person was miss leading with information regarding ex display sofa set added on extra cover before we realised then when he totalled bill, we question it."
"I would give five stars for store service and taking your money Once they have done this part you never hear anything again, customer services can't make contact with store either."
"DON'T USE THIS COMPANY..... Absolutely terrible and shouldn't be allowed to still trade..... They tell u endless lies and promises... sales team have no knowledge and smelt fresh from a heavy night out.... Endless problems from start to finish."