The Thatched House Reviews Summary

Food Quality

Pros:

• "It was good food though."
• "Food came hot, was reasonably priced, good value for money."
• "The food was delicious I can personally recommend the Chicken Schnitel hunters style with triple cooked chips."
• "The food was hot, well presented and tastes amazing."
• "The food was spectacular and served with a nice space between each course and the menu choices were wide ranging."
• "We had the most amazing lunch here today. Food was so fresh and well cooked."
• "The food was delicious and the portion size was great."

Cons:

• "Soup arrived cold - sent back."
• "Sunday roast beef was tough and shouldn't have required a steak knife to proceed."
• "Sent the first meal back as the cabbage was completely dried up."
• "The main, roast beef was underwhelming. One slice of beef on a roast! Very poor portion size."
• "Paid over £200 for three Xmas dinners - totally overpriced for what looked and tasted like a supermarket already made frozen roast dinner that you put in the microwave."
• "The roast potatoes are swimming in oil and the meat was tuff."
• "The food was disgusting no lamb as they had run out no carrots as they had run out and the beef was rare."

Service

Pros:

• "Staff were very efficient and friendly."
• "Our waitress was really nice friendly and efficient we had a great experience."
• "Extra thanks to Megan, Rachel and Paul for making us feel so welcome and giving us such friendly service!"
• "Food was amazing as usual and staff are so friendly."
• "The service was great and we didn't have to wait long for our food."
• "Good service and party of 10 well cared for by the staff, thoroughly enjoyed the food."
• "All the staff, from the manager who welcomed us to the waitresses were friendly and professional."

Cons:

• "When we complained manager did not even apologise will not be going back."
• "Busy. Waitress appeared rushed off her feet."
• "Do not go early/midday on a Sunday. Woefully oblivious staff who did not replace cutlery as needed between meals."
• "Our drinks were forgotten a few times."
• "Waitress was okay although she seemed very stressed from all the tables complaining."
• "Waitress was very rude passing blame to kitchen and to head office."
• "We were met by an agitated member of staff who seemed surprised we had booked for 9.45pm."

Ambiance and Decor

Pros:

• "The decor was lovely with a real fire, comfortable chairs."
• "Very comfortable pub with great atmosphere."
• "The pub has a really pleasant atmosphere, is very relaxed, making you feel extremely comfortable."
• "Lovely quaint place for a Sunday lunch.. Nice atmosphere."
• "The atmosphere was friendly, relaxed and welcoming."
• "Lovely Cozy Country pub with a warming ambiance - Ideal for a Sunday Dinner setting."
• "Great Service, Tasty food in a cosy atmosphere."

Cons:

• "The Thatched House is a bit too quiet at times."
• "Place lacks atmosphere and it was cold."
• "It's sad, really. This used to be a great place to eat out. But this is my last visit."
• "The whole place was freezing cold and apologies given but not acceptable."
• "The place was still the same colour scheme and it looked tired both inside and out."
• "The outside area had not been cleared of snow - it was treacherous under foot."
• "Pub is grubby looking, walls have gravy splashed up them."

Cleanliness

Pros:

• "The restaurant was clean, staff friendly and attentive."
• "Toilets were reasonable clean with a baby changing room."
• "Very nice food, well presented too service with a smile, covid one way system in place tidy and clean."
• "Extremely good Covid safe."

Cons:

• "Didn't like seeing a dog sitting on a chair being hand fed. Yuk."
• "The women’s toilets absolutely stink of urine."
• "Table we was sat at was dirty, there was a spillage on the floor the whole time we was there."
• "Ladies toilets not working - had to queue to use disabled toilet."