Miller & Carter St Albans Reviews Summary

Service

Pros:

• "Staff were really good too and exceptional service from Lucy, our server, for the afternoon."
• "Friendly and efficient staff."
• "Our server was Luca. He was attentive, informative, prompt and knowledgeable."
• "Waitress was absolutely amazing, service was perfect."
• "Veronika was giving us amazing customer service!"
• "What a difference, I have visited this branch before, however this visit was by far the best service and experience I have had."
• "Staff were knowledgeable and helpful."

Cons:

• "Service was appalling and food not far off a harvester."
• "Service was slow and we had to ask for the bill twice and waited over half an hour to pay."
• "Staff forget about you, waited 25 mins for our first round of drinks."
• "Service was a tiny bit slow at times."
• "The manager had messed up the whole evening."
• "Overall disappointing and not worth the steep price."
• "A terrible experience, only one other table in the whole of the restaurant."

Food Quality

Pros:

• "We had a wonderful experience for dinner."
• "Hands down the best steak and chips we have ever had!!"
• "Excellent food. My steak could have been cut with a butter knife, it was so tender and flavoursome."
• "Cooked to perfection--served with beef dripping, tomato wedge and a portion of a crispy onion golden loaf."
• "Food was perfectly cooked."
• "Great portions compared to a lot of steak restaurants."
• "The fish was great and it had the right amount of chips."

Cons:

• "Food was average and expensive for the quality."
• "The thing I found most disappointing was our scallop starter which was £11 and was about 2 scallops cut up to make it look like there was more."
• "The main attraction of steak was rather disappointing; I got the t-bone and found that it was tough with gristle lined amongst most of it."
• "Food is not as good as it was a couple of months ago. Steak was stringy and chewy."
• "Absolutely disgusting service while in the restaurant."
• "Food was mediocre."
• "The burger was really dry and over done."

Ambiance and Decor

Pros:

• "Love the fact you can see the bull above the bar."
• "Creates a really nice fun, happy vibe as well as classy and relaxing from the attention paid by the wait staff."
• "The service was fantastic, tasteful decor and truly amazing food."
• "Decor was nice."
• "The improvements to the decor of this place is stunning."
• "The restaurant is really impressive and tastefully decorated."
• "The appropriate background music is another detail of this really decent place to enjoy lunch or dinner with family or friends."

Cons:

• "Sitting by the door was cold."
• "Decor is dated and clearly under invested."
• "Some of the upholstery was grubby and in need of updating."
• "We were seated in the bar area not the main restaurant which was noisy and cramped."
• "It was absolutely freezing inside and it didn't seem to warm up at all while we were there."
• "Nice building but we were given a seat next to the door that led to the smoking area."
• "Unfortunately seated near open kitchen with very cold AC on so needed a coat the whole time."

Management and Organization

Pros:

• "Good communication after booking on line."
• "I was contacted the next day by the floor manager to resolve the issue."
• "Daniel managed our group of 18 before we arrived as well as managing changes last minute."
• "The new manager dev constantly made sure we were happy."
• "With the remodel there is a lovely area in back to enjoy your meal."
• "Especially impressed with staff member Mihai who was wonderful and attentive but also good fun to talk to as well."
• "We were lead to a table in a prompt manner by the front of house and our waiter was very friendly and able to assist us."

Cons:

• "Went there for Valentine's day was a complete Disaster."
• "Thank you guys for ruining my grandads bday and the experience in general."
• "Terrible experience. Gone down hill with a rubbish manager."
• "When we got at the restaurant they were clearly overbooked."
• "There was no person to give information, the manager was supposed to be in charge of everything, he ran into the kitchen and did not pass on any information."
• "Christmas Day here was poor... They simply needed double the amount of staff and at nearly £70 per head this should have been achievable."
• "Went for a birthday meal, as a group of 7. We arrived on time for a table booked at 8. We were not seated until 8:45."

Value for Money

Pros:

• "Value for money was excellent."
• "Very good value for a steakhouse and much classier than your average chain restaurant."
• "It is not cheap but feel it is worth the money."
• "The prices were acceptable because it wasn't too cheap nor too expensive."
• "The food was amazing, really reasonable price."
• "It's not over priced, but you pay for quality."
• "The entire meal was not only a culinary delight but also a heartfelt gesture of thoughtfulness."

Cons:

• "Overall disappointing and not worth the steep price."
• "Poor service. We were a pre-booked table of 8 adults and 4 children. The drinks were incredibly slow."
• "You need a mortgage to eat in there expensive does not describe it."
• "Only reason for four stars is that it costs bit more than other similar places (so can't go as often as I'd like to) but it is extremely worth it!!!"
• "I paid £97.90 for 3 people and wouldn't go back."
• "But, it was expensive compared to many other restaurants."
• "Really poor for the price, you could get better in London for your money."