Flat Iron Reviews Summary

Service

Pros:

• "I have to give a special thanks to the AM Ruben - what incredible service!"
• "Not to mention Carlos was a legend!! Please give him a raise 💋"
• "All waiting staff are incredibly helpful."
• "Our waitress Camilla, was so friendly and talkative - she really made our experience a great one."
• "Great service by a knowledgeable and professional floor manager who tackled my dad's annoyingly in depth steak questions without hesitation."
• "The staff all round were kind and helpful."
• "Staff were so friendly and welcoming."

Cons:

• "The staff is a bit slow and take time to notice you when you want to order anything extra."
• "The service was poor, really poor."
• "Service was very attentive - however their business model means you are in and out in 30-45 mins flat."
• "Service is slow little bit, staff need to be more attentive and initiative."
• "We waited 20 minutes for anyone to come over and serve us, then a further 20 minutes for them to get our bill."
• "However tonight was the worst service I’ve ever received anywhere in my life, staff were so unaccommodating, acted like they didn’t want us there, unfriendly, unhelpful and rude."
• "Let down by one server who was standoffish and not very friendly, to the point of being rude."

Food Quality

Pros:

• "Loved the concept and the speed, and also the mac’n’cheese are to die for!!"
• "Would highly recommend the ribeye, it was delicious. For sides we got the chips (pretty average), the spinach (absolutely amazing!), and the aubergine (also amazing)."
• "The food was delicious, the atmosphere was very relaxed."
• "The steak was perfectly cooked, the drinks were delicious."
• "The flat iron medium rare, mash potatoes, and Mac and cheese were all delicious."
• "The steak was nice and juicy, but a lil too chewy for my taste."
• "The steaks are really juicy and tasty as well as the sides."

Cons:

• "4 steaks all cooked completely wrong, fatty and small."
• "The chocolate salted caramel mouse, it was just way too salty."
• "The steak was so tough that it hurt my face."
• "The steaks were cold."
• "Instead of two steaks, we got two pieces of charred planks."
• "The popcorn has no flavour. Not even some salt or toffee."
• "The steak. It was severely undercooked for the preferred way of cooking we indicated. Also not seared properly."

Ambiance

Pros:

• "Really cool atmosphere and good food."
• "The atmosphere between the customers and staff was so friendly and warm."
• "Service and ambience are top class, with a rustic and cozy atmosphere."
• "The atmosphere was very relaxed."
• "Such a cool and relaxed welcoming atmosphere."
• "The food was outstanding and very reasonably priced."
• "The ambience cool, hip and at the same time cosy."

Cons:

• "I went there with my partner and we couldn't hear each other at all, it was so loud."
• "Place itself is nice, however it's quite smokey in there from the open fire. Was really hot in there too."
• "The ambiance is really lovely, but may be a bit loud to follow all conversations easily."
• "I hate that is very loud and music is quite loud apart from that the place is really nice."
• "Only minus is waiting to be seated approx 45min."
• "I hate sitting on a stool, very unrelaxing."
• "Sat downstairs in the basement on our own for a 5:30pm booking, when it was buzzing and lovely and sunny upstairs."

Value

Pros:

• "An absolute bargain, great product, lovely service and a nice atmosphere."
• "Great prices considering its location."
• "For $12, we could get a juicy and tender flat iron steak."
• "I rate 5* for the sheer value for money."
• "The most amazing steak at great value!"
• "One of the genuine places in London that doesn't require a deep wallet."
• "You get a delicious cut of steak without the London price!"

Cons:

• "Very expensive and as bad as could be."
• "What a joke and a rip-off... The portion of the steak and the whole meal is a kids size portion!"
• "The Steak we have got was with just 6 pieces and very small, so very expensive and as bad as could be."
• "We did think that it was a bit expensive compared to other places, especially for the size of the portions."
• "The portion sizes of the steak and sauce aren't the biggest."
• "The Rib-eye steak we were recommended to share was a bit disappointing; the meat quantity fell short of our expectations, with more than half being fat."
• "Only bummer is that they do not accept Amex."