Flat Iron Waterloo Reviews Summary

Staff and Service

Pros:

• "First of all, the staff in this branch are very nice and accommodating! That in itself is already a win!"
• "Servers were incredibly friendly and helpful, drinks were good and the food was fantastic."
• "The waiter was very nice and answered questions we had and also gave recommendations."
• "Everything is great&awesome! every staffs are kind, but especially one server is clever, smart, pretty!"

Cons:

• "The food was okay but the service is so bad literally like they not smiling or don’t want to be here."
• "Visited here yesterday and am usually a big fan of flat iron - never been to this one and won't come again, super let down by waitress who gave massive attitude."
• "Pay attention with your card they said my card doesn't worked than when I saw on my STATEMENT was double charged."

Food Quality and Taste

Pros:

• "I personally had their burger and mac and cheese for the first time and the burger did not disappoint at all. It was juicy and tasty."
• "The food arrived in good time and was delicious, I enjoyed every mouthful."
• "The steak was very tasty (a tiny bit chewy but for the price it's very good). The mushroom sauce was great."
• "I love the side dish Crispy bone marrow garlic over the steak lol. The taste is just amazing!"

Cons:

• "I was disappointed with the portion sizes. They were so small for the price we paid and we were still hungry when we left."
• "So today I thought I'd have a flat iron steak. Unfortunately, the flat iron in the cut is a total let down."
• "To be honest, I didn't understand the rating. This was literally the worst burger and steak I've ever tasted."

Ambiance and Atmosphere

Pros:

• "Dimly lit and romantic with amazing food!"
• "The branch at Waterloo is spacious, and when the weather cooperates, it has a few outside tables as well."
• "Really beautiful place and had the best steak I’ve ever tasted."

Cons:

• "I found the atmosphere very very noisy, largely down to one table that was allowed to be rowdy."
• "It's only OK. I found the steak tasteless and it was expensive for the size."
• "Nice place, good food and the sides were amazing. Drinks and service was very prompt. Only downside would be I think we all expected the steak to be a little larger."

Price and Value

Pros:

• "A steak lunch and a beer for £23.50, what a bargain."
• "Everything was a reasonable price and the restaurant even try to accommodate those that can't eat the steak."
• "Standard flat iron steak is good, but try the special ribeye, it was sensational."

Cons:

• "They also added £30 service charge on and a little onto each meal (there was 7 of us). No idea why."
• "Do you know the stakes you can find at Sainsbury's? They are 225g. The Flat Iron Steak and the Special Scottish Bavette (which was extraordinary) are 200g each. Could they be a bit bigger? Yes, they could be a bit bigger."
• "Food portion was very small and expensive for what I had."