Address: Highwood Ln, Patchway, Bristol BS34 5TL, United Kingdom
Phone: +441173172400
Rating: 3.3
based on 192 reviews.
Store Layout and Design
Pros:
"The Beers, Wines and Spirits department now has soft lighting and wooden fixtures and racking to make it look different from other departments."
"The store now looks brand new."
"Love the fact that it's spacious and that everything is well organized."
"There is a wide selection of organic, ethnic world foods, and fresh produce available."
"It has a good coffee shop situated away from the main shopping area."
"There is a large George section, electrical and entertainment, and everything you need for your home all under one roof."
"The customer cafe is now an, order from and waited on at table restaurant with an excellent menu."
Cons:
"Problems again as things have been moved from where they were."
"Since the refit it has constantly smelt like a broken sewer."
"Good choice but veg is very poorly laid out."
"What a disaster this cafe is, whilst in the que I witnessed multiple items of food being returned."
"I was again very disappointed as I noticed the top shelves were once again messy and poorly stacked."
"Shelves are now frequently understocked or products unavailable altogether."
"Not enough checkout staff. Need to go back to more variety of food stocked."
Customer Service
Pros:
"I would like to say how helpful the young lady in the photo print area is, I'm of a certain age and not technically adept, went in this morning 9 October to print photo's from my phone, unfortunately I didn't get her name but she is always eager to help and very cheerful."
"Mainly older staff in main store very helpful and friendly."
"To their credit staff were patient in helping rifle through a 40 page allergen book."
"The lady who served me (Pam) was incredibly friendly and cheerful and provided excellent customer service."
"Stopped off on way home after 5 hours travelling for a meal and a drink. Ebony greeted us with a smile and despite being busy made conversation while serving us and was accommodating."
"The staff at this store are always very helpful and friendly."
"Great teamwork in the cafe (sorry don’t know names of lad waiting tables and girl in kitchen)."
Cons:
"Order cancelled due to driver going sick and I didn't receive notification until I rang the call centre."
"Went to customer service and ask, I was told if not on the shelf then no we haven’t got any."
"Most the staff on the shop floor are constantly on their phones texting, taking personal calls or got their headphones in."
"Poor customer service."
"Absolutely rubbish & LAZY staff !!!"
"Terrible customer service, the kiosk where they sell the tobacco and vape juice closes at 10pm."
"Self service check outs a pain. Keeps beeping and requires attendant."
Shopping Experience
Pros:
"There is loads of parking and it's location is great."
"Humongous shop with everything you could possibly need under one roof."
"Always great savings to be had. Great range of products available."
"They still have mask wearing and social distancing in place, able to shop with confidence."
"We found some things we haven't seen in any of the Asda stores we go to, so we got some new things to try."
"Normally very happy with their delivery service."
"It’s a big store open late. Ideal."
Cons:
"This store does get very busy, and at times the queues can be quite long."
"The toilet are the most revolting, smelling and unhygienic public toilets I had been in."
"Poorly stocked, no staff around and really dissapointed that we wasted our time going to this store over others."
"Click and collect booked for 10:30. It’s now 11:30 and we’ve just got our order after an hour of no one being able to find the order."
"But be warned about the traffic around that area at christmas time."
"Food Came out very quick, sausages weren’t cooked, bacon was re heated, chips were also re heated, absolutely disgusting."
"Horrific experience! I have been confronted by security in the carpark, accusing me of stealing!"
Product Availability and Quality
Pros:
"A big store with both grocery, and house 'n' garden departments."
"The store was filthy!"
"We found this to be a very big and good Asda supermarket."
"With Click & Collect at Asda, simply order online and then pick up your shopping at a time that suits you."
"Just did my shop at ASDA and you can only pay up to £45.00 with Apple Pay contactless."
"One of the biggest Asdas in Bristol so has a lot more choice with their own brand and other brand names."
"It's fresh vegetable and fruit section is large and wide ranging."
Cons:
"Usually good but just bought a very lumpy alpro yoghurt from Asda not impressed."
"Choice of diary free foods is terrible."
"The restaurant is such a let down they used to do ham egg and chips for a gluten-free diet now they don’t do any of that."
"But often one of the items on my list is not in stock at this ASDA, and it's usually vegetables or fruits."
"Absolutely disgusting toilets all blocked up and nobody dealing with it!"
"Even water is hard to buy."
"They didn't have all items that I ordered but still charged me full price."