The Private Clinic of Harley Street Reviews Summary

Staff Professionalism and Customer Service

Pros:

• "Jade was incredible, very friendly and knowledgeable."
• "Dr Hanson listens carefully and it is easy to talk to him about whatever you want to address."
• "The whole team who is very welcoming and reassuring."
• "The team on the front desk were welcoming and knowledgeable."
• "I highly recommend Dr Hanson and all the team at TPC who are all friendly and helpful."

Cons:

• "Rude administration staff which I am surprised to encounter."
• "Unfortunately, I have rated them three stars due to the constant changes made to my surgery and appointments."
• "I arrived at the clinic at 3pm when I was told my appointment was, after a 2-hour drive to be told my appointment was at 11AM."

Treatment and Results

Pros:

• "The underarm treatment for excessive sweating has changed my social interaction from night to day."
• "Being in my early 50s I suddenly developed red blotches on my cheeks and nose (rosacea) and the treatment has really evened out my skin tone."
• "The results were very positive with the veins being completely eradicated."
• "I am so pleased with how my new ears look, completely boosted my confidence."

Cons:

• "I paid £4000 for something that was completely bogus. I had no result at all, and no follow-up appointments."
• "They didn't have a changing area and I was told to rip tissue from the bed I was lying on to wipe myself down after my scan."

Clinic Management and Coordination

Pros:

• "All my issues were actioned and resolved immediately by the Clinic Manager."
• "Alicia proposed a kind gesture of goodwill in the form of adding some extra sessions on top of my package."

Cons:

• "They need to hire some better people."
• "They were quick to grab my money but I really regret it, to this day."
• "Got sent the medical form just a few days before when had booked months in advance."

Professionalism and Experience of Staff

Pros:

• "I’m very impressed with Dr Reddy’s Team who were very professional and have 10 years experience together."
• "Rumyana was very professional and knowledgeable and she didn't need long time to analyse and recommend products and treatments for my problematic skin."

Cons:

• "I cannot believe that a place as well established and sophisticated as the Private clinic would be employing such rude, careless individuals who clearly have no respect for the company they work for OR its potential patients."
• "I had no faith that she knew what she was doing."

Consultation and Communication

Pros:

• "I was emailed a precise itemised quotation outlining the advice and proposed treatment which I later confirmed and booked."

Cons:

• "One thing that did annoy me slightly was the website did not mention a consultation fee of £100."
• "Secondly, I had numerous emails with different post-operative appointment times that were all different."

Facility and Comfort

Pros:

• "Cosmetic Surgery can be a very scary and daunting experience and feeling at ease is very important, walking through the door immediately put my nerves at ease."

Cons:

• "The clinic looked like it was going through some renovation work so a bit all over the place."
• "The waiting area was not as comfortable as I would have liked and felt a bit exposed."

Overall Recommendation

Pros:

• "I can’t recommend the clinic enough and if you are thinking about having any treatments there you will be in very capable hands."

Cons:

• "I wouldn’t recommend The Private Clinic."
• "There is a complete lack of care at this clinic, and I will certainly not be going back or recommending to friends or family."