Leekes Reviews Summary

Customer Service

Pros:

• "Great sales man Steve. Buying garden furniture he assisted us in very professional and friendly manner very happy with service thanks to Steve."
• "All our questions answered by the staff which was very helpful in finding the right choices for me and Barbara to find chairs for sale."
• "Donna & Angela both lovely ladies."
• "Chris Nixon for all the hard work in getting this organised and keeping us updated throughout."
• "We were very well looked after by Donna, made two visits to the store, first on Sunday, had a look around, met Donna, very helpful, not pushy."
• "Jugal at Leekes, Bilston, gave us a good all around experience when shopping in the store today."
• "Donna at Leeks Bilston, you are a saint! You offered advice and guidance about a couple of sofas and chairs that I was interested in."

Cons:

• "Received terrible service with bathroom, so much so we cancelled our kitchen and went with magnet."
• "The customer service was great until money was taken, after that promises of updates and callbacks were never made."
• "I wouldn't recommend using Leekes!"
• "Pleasant shop staff, but I've taken a day off work for delivery of a bed. No delivery, and zero communication from Leekes."
• "I would still rate the instore/after sales service as <1star, very misleading, and poor service."
• "The only good thing about Leekes is taking your money!!!"
• "Update, bath has a crack and other problems, will not fix and blamed it all on fitter. Toilet still not fixed and it's now august!"

Delivery Service

Pros:

• "Lee and nick excellent service from these guys I purchased an old charm bookcase they took it upstairs unwrapped it and even helped put the books on it."
• "Nick and Lee delivered furniture today. Delivered promptly."
• "Lee and nick another marvellous service by them again they put all our new bed together and even made the bed and plumped up the pillows."
• "Just had our new three piece suite delivered on day & time as promised by Nic & Lee."
• "Delivery Review is 5 star. Nick and Lee were top blokes."
• "The delivery team Lee and Phil arrived today on time and were also very helpful and professional."
• "Furniture delivered, unwrapped and set up. Delivery team Nick and Lee couldn’t do enough to help."

Cons:

• "We have no furniture and no refund to organise a replacement."
• "Mom deposit 3 months ago for new setee estimated arrival 15 7 22 she received a letter now 29 8 22... But more worrying on the TCs 'hand written' is 'non cancellable order'??"
• "You owe us nearly £3500 for a 'handcrafted' Parkernoll recliner and sofa!!!!!! We waited 6 months for it only for it to arrive damaged!"
• "Pray tell me where our refund is???? You owe us nearly £3500 for a 'handcrafted' Parkernoll recliner and sofa!!!!!!"
• "20/7/23phoned this morning to report springs showing on sofa It’s 6 yrs with only me using it you would expect it to last more than 6 yrs I was told it was because I was using it isn’t it what sofas are for terrible service."
• "The shower handle broke basically straight away, reported in March and it is now May and it is not fixed."
• "Bought a dining table and chairs, the salesperson said they would assemble and take the packaging, when delivered they only built the table and only took the packaging for the table, not the service I expected."

Product Selection & Quality

Pros:

• "Really enjoy browsing around the Bilston store, large variety of goods with great store layout."
• "There was a great amount of choice! Staff were really friendly and we were offered plenty of refreshments."
• "Their range of sofas was good and we felt we got a decent price for them."
• "We are renovating our property and love the collection of bathroom and kitchen fittings at Leekes and pop in every now and again to see whats new."
• "The shop has some of the best furniture and household items I've seen. Price's matched goods on sale. There stuff is top notch."
• "We were impressed with the quality and range on offer."
• "Their carpet range is impressive, with a great selection of wool carpets at really competitive prices."

Cons:

• "Loved this store but received terrible service with bathroom."
• "The chair is not fit for purpose because it moves across the floor when you sit on it."
• "But the price point on their Ercol range was not quite as competitive as some other retailers."
• "We will never buy anything from the company again and will not be recommending them again. Very disappointing Leekes."
• "I ordered a standalone bathroom mirror which arrived broken. They promptly came back to me saying they would replace it without any quibbles."
• "Terrible Customer Service - We placed an order for some new dining room furniture in Oct 21 from Leekes on good faith and were told at the time that it was in stock and ready to deliver."
• "20/7/23phoned this morning to report springs showing on sofa It’s 6 yrs with only me using it you would expect it to last more than 6 yrs I was told it was because I was using it isn’t it what sofas are for terrible service."