Flowers Unlimited Reviews Summary

Customer Service

Pros:

• "Absolutely first class service from the friendly manner in which the order was taken."
• "Thank you for your considerate communication and attention to detail. Receiving the photo of the flowers is an awesome service too!"
• "Sympathetic courteous and very helpful lady who answered my questions and, subsequently, took my order, by phone, for a funeral spray."
• "A shout out to the Scottish delivery driver who my sister in law said was very informative."
• "A delightful and helpful lady called Amy took my order."
• "Amy was extremely friendly, patient & understanding towards my requirements."
• "The service I received from Beccy was sensitive and professional, and very very helpful."

Cons:

• "I left feeling like an inconvenience despite spending a very good amount of money."
• "Served by a very unfriendly woman, not so much as a smile which would have been nice considering we were collecting flowers for a funeral."
• "From the initial phone enquiry where I was greeted by a very somber voice on the other end, who came across as impatient."
• "I also replied back to the email with the photo saying I was disappointed and I was giving feedback, but I haven't received a reply."
• "Looked nothing like the display on the web site. Very disappointing. Will not be ordering again."
• "Poor service. Would not recommend risking this company, especially for an important event."
• "Shocking customer service would not advise getting flowers from here."

Delivery

Pros:

• "They were able to coordinate same day delivery at short notice."
• "Birthday flowers arrived on the day and my wife was impressed."
• "A beautiful bouquet was delivered to my poorly friend at 2 p.m. the same day."
• "Wonderful quality of plant, you can even track the driver for deliveries."
• "I placed the call at 11 a.m. and a beautiful bouquet was delivered to my poorly friend at 2 p.m. the same day."
• "The service was good very polite and caring the flowers are lovely and arranged very nice And delivered fast."
• "Delivered same day and he loved the balloons!"

Cons:

• "The mega problem was the delivery which was a complete disaster."
• "Ordered flowers for my mother 2 weeks before mothers day to be delivered on Friday 9th March 2018, instead flowers were delivered on Monday 12th March the day after Mothers Day - NOT IMPRESSED."
• "When I telephoned company both on the Friday late afternoon and Monday I was told they would look into it and get back to me. No one has ever got back to me."
• "Fair play to Simon for managing to track me down and navigate armed police to deliver these!"
• "The staff were very helpful telling me that most hospitals don't allow flowers on the wards and offered me an alternative."

Flower Quality

Pros:

• "A beautiful arrangement that was fresh, full with white and red flowers with complementing greenery."
• "It was important to me to have a funeral floral tribute that reflected my Mum as an individual."
• "The bouquet I received was huge and very beautiful."
• "They were delivered that day to her and what a gorgeous range of colours."
• "The flowers were lovely, tasteful and great value for money."
• "The white lily coffin spray they produced was breathtaking!"
• "The flowers arrived on time and were so much more beautiful than the photo online."

Cons:

• "Felt flowers were a bit sparse for the price."
• "A number of flowers on each were dead around the edges and did not look fresh at all."
• "I also think the bouquet looks a bit cheap and not worth £45 because of the flower choices, like bulked out gerbera and the carnations."
• "I saw the bouquet a week after they were purchased and they still looked beautiful, apart from the roses which had faded."

Overall Satisfaction

Pros:

• "Your service and flowers never fail to amaze me that is why you are the only florist that I will ever use."
• "I have never been disappointed with the flowers and service I have received at Flowers Unlimited."
• "I would highly recommend Flowers Unlimited."
• "The staff arrange the flowers beautifully and the delivery people are so friendly."
• "Flowers Unlimited always assemble the most stunning looking and long-lived bouquets."
• "They always do us a really nice bouquet of flowers. They are always fresh put a big smile on my nan's face."
• "I will definitely use them again, and recommend them to anyone needing a good florist."

Cons:

• "Sadly, I will not be returning. Not because the flowers aren’t beautiful, they are, but because the whole transaction literally drained me of my good mood."
• "Would avoid use somewhere else with good customer service !!!"
• "A service I know i can rely on and that means a lot. I use them to wow my client, family and that special person....."