BISPHAM KITCHEN Reviews Summary

Food Quality

Pros:

• "Food was good as ever, served quickly and hot."
• "The fish was fantastic."
• "Went for fish and chips tonight, delicious!! The batter was so light and the fish so fresh."
• "The variety of their menu has remained consistently varied."
• "Food was good, can't grumble at all about that. Fresh and tasty."
• "Fish was lovely."
• "Excellent, fresh good quality fish and chips. Lovely curry sauce too!"

Cons:

• "Both times we have been this week there have been those little fruit flies buzzing about near the food."
• "She said her fish 🐟 was overcooked and a little dry."
• "The fish was very greasy, the chips below your average chippy and the coffee's were poor."
• "The food was lukewarm, the chips were soggy and nowhere near the standard of previous years."
• "Food basic, nothing special, chips poor."
• "The roast potatoes were under cooked, mash was sloppy and veg was mush."
• "The fish was soft & grissy, chips with lots of potato bits."

Service

Pros:

• "Staff very friendly and helpful."
• "Staff was on the door to welcome us."
• "Friendly and helpful staff too."
• "Staff were friendly and attentive when needed to be."
• "The service was exceptional and friendly and had a good laugh with us all, and quick as well, no waiting about."
• "Staff very helpful and friendly."
• "The staff are welcoming and the Covid restrictions were obviously adhered to with staff disinfecting tables and touch point."

Cons:

• "Staff were rude, snapping at customers & responding to question a in a very abrupt manner."
• "Staff made customers feel unwelcome."
• "The very rude girl at the till said no you need to get the table number off the table! She never even apologised about the instruction on the menu being wrong."
• "Avoid if you are Gluten free with having Celiac Disease staff are clueless what it means."
• "Pretty ok food but service slow and unresponsive and attention to detail lacking."
• "Service took 15 minutes to be served even though it was empty!"
• "The staff member (lady with the southern / Bristol accent) was extremely rude and unhelpful."

Cleanliness

Pros:

• "The place is clean and lovely."
• "Been refurbished and looks great, very clean and comfortable."
• "Very clean and well appointed cafe."
• "The place was clean and well organised."
• "Very clean and adhering to covid regulations."
• "The restaurant and toilet are kept spotless."
• "Nice and clean place."

Cons:

• "Plus the tables were sticky on both occasions."
• "Toilets are grim."
• "The gents toilets seat was covered in wee."
• "The toilets were a disgrace and a violation in themselves."
• "I saw dust all over the tables and windowsills."
• "Toilets also had poor plumbing."
• "Inside was coated in a thick layer of what I can only assume was tomato sauce that had gone crusty."

Value

Pros:

• "All in all a very nice well priced meal."
• "The fish and chips were good and reasonably priced."
• "For what you get we thought it was excellent value."
• "Tasty and very well priced food good home made fare for all."
• "It's a lovely place to eat! I highly recommend."
• "Very good prices and the cream cakes are to die for."
• "Very reasonable prices and good portions."

Cons:

• "They don't take card payments."
• "Overpriced and small portions."
• "The whole meal was massively overpriced, it cost us nearly £40 for 3 regular fish + chips and 1 sausage +chips plus 4 drinks."
• "Food was overpriced."
• "We were also got charged 40p for x2 sachets of ketchup which for an eating in establishment is a bit of a joke."
• "The food came !!!! It was swimming in grease and for the quality of the food was well overpriced."
• "So disappointed as £50 for 3x fish and chips with a drink is not cheap."

Atmosphere

Pros:

• "This place is thoroughly average in a good way - no frills, just a decent plate of fish and chips."
• "Not far from the front if you want to walk along the sea front or go on the tram."
• "It was so cosy inside and staff was very helpful."
• "The welcoming lady remembered me!"
• "Welcoming, clean, helpful staff."
• "Fantastic service from everyone as soon as we walked through the door."
• "A pleasant, busy, warm and friendly restaurant."

Cons:

• "Can get very busy during the illuminations."
• "However the drinks are very expensive and we were very disappointed to find after being asked if we wanted sauces we were given sachets which is fine!! but to be charged 15p a sauce which we only discovered when we checked the receipt after."
• "Cramped seating."
• "The decor maybe a little dated and could do with a face lift."
• "It's a big place and very popular with the locals."
• "Wheelchair accessible, however, spots for parking can be busy at times at the on-street parking on the opposite side of the road."
• "It was heaving with people. Managed to get a table, but very cramped."