Address: North Rd, Fort William, PH33 6TG, United Kingdom
Phone: +441397702331
Rating: 3.5
based on 331 reviews.
Staff
Pros:
"Brilliant & friendly staff, including the bar staff and breakfast team, truly elevated our experience beyond the standard 5-star rating."
"The staff were amazing."
"Staff helpful & friendly."
"The staff were very polite and the service received from them was good."
"Every member of staff went the extra mile to make your stay here as perfect as possible."
"Staff at breakfast time was very nice."
"The staff were all pleasant and helpful."
Cons:
"Staff were lovely but there was 1 receptionist when we first came that just looked like she absolutely hated her job and wasn't very welcoming."
"Mostly unhelpful staff."
"Some staff were okay but most seemed like they didn’t want to be there."
"Some staff were quite rude."
"Receptionist more interested in her smart phone than customers."
"Staff were very dismissive and unprofessional regarding our issues on the last minute change of accommodation."
"The people at the reception we're not friendly at all."
Rooms
Pros:
"Room 17 was a very good size with a super king sized bed. Very clean and comfortable."
"Rooms very cosy, clean and reasonable size."
"The rooms were clean and beds were comfortable."
"Lovely clean room with plenty of tea and coffee."
"Bedroom spacious but dated."
"Overall I felt very happy with cleanliness during my short visit, very important in current climate."
"The room and the hotel were spotless clean."
Cons:
"Rooms and hallways were very outdated and in need of a deep clean. Mold on the walls in the bedroom and bathroom."
"Rooms small and walls thin."
"The first room we were given had dirty sheets and smelled awful."
"All three rooms exhibited various issues including mould, dampness, and a pervasive musty odor."
"Room was awful window wouldn't shut bathroom was dirty."
"The rooms are nothing like the ones photographed online and quite frankly outdated and tired."
"The rooms (especially in the outbuilding) are old, worn out and dirty!"
Food
Pros:
"The buffet breakfast could have been hotter, but the quality was very good."
"The breakfasts are superb. A huge and very Scottish 'eat as much as you like' buffet that is all beautifully prepared."
"The included breakfast is amazing and huge. Perfect start to each day."
"The breakfast was really good mix of fruits, nuts, cereals, croissants and hot food."
"We had dinner at the bar which was excellent, we both had steak and it was cooked perfectly."
"All the meals were very good with huge portions all washed down with a great range of local beers."
"The food was lovely with great choice and plentiful."
Cons:
"Had dinner, it said fresh food but again sadly not the case, terrible food over cooked fish that looked a shadow of its former self couldn't eat it but was charged £37 for the pleasure."
"Scottish Breakfast are the best right? Unfortunately not at this hotel."
"Breakfast was terrible two days in a row."
"We ate in the restaurant and it was clear that all three meals were processed frozen meals."
"The restaurant produced an extremely limited menu of flavorless food and a desert which was not edible."
"The food was so subpar that I cannot sleep without warning people to eat elsewhere."
"Breakfast used the cheapest quality catering products."
Facilities
Pros:
"Made good use of the swimming pool & sauna/steamroom."
"The on site pool/‘spa’ is a very good bonus."
"Great service and lovely venue."
"The pool and jacuzzi in the leisure centre were both excellent."
"The swimming pool was really nice, bedroom was clean with a really good shower."
"The pool and spa is beautiful, very clean and tranquil with nice views of the mountains and trees."
"I thoroughly enjoyed the pool, hot tub and gym experience."
Cons:
"Leisure centre pool was nice but showing age."
"The pool’s booking system makes no sense, and the ten-minutes-in-the-jacuzzi rule is beyond annoying."
"The pool changing room felt disgusting, brown stains on the floor, every second ceiling element was moldy or broken."
"Most of Leisure Club(swimming pool and jacuzzi) not in use, I wish I could know this before I booked."
"The showers and changing rooms have hand soap, hair dryers (good ones), body wash and shampoo. Some of the lockers don't lock."
"Health facilities mostly out of order (roof leak)."
"The change rooms are absolutely horrendous... Cold, dirty, open plan (no private changing)."
Value
Pros:
"Would love to come back and if you really want a lovely break this is a place to look at."
"We will definitely return to this well situated hotel, welcoming staff....a great pool."
"For the price (£60pn) this is a great hotel!"
"The price is definitely worth the extra effort of bringing a blanket or two! Would definitely go again myself!"
"We would be happy to return to the Ben Nevis Hotel again."
"All in all a great stay at a great location."
"Enjoyed a couple of overnight stays enjoying beautiful Fort William."
Cons:
"This was expensive accommodation on our UK trip and did not match with the price paid."
"Just under 800 pounds for 2 rooms for 2 nights."
"So all-in-all not a good choice of hotel."
"Overpriced for a hotel that is run down."
"Given the experience we had we feel it was a complete rip off and we will never be back."
"Over priced taking advantage of tourists lack of available accommodations."
"It’s massively overpriced."
Location
Pros:
"It's a great location for Fort William and Ben Nevis, plus there are a few eateries and shops on the same road."
"It is close to town and the local castle, the Ben Nevis Visitor Centre and the cable car is a short drive, so it is a good location."
"Really handy location for travelling around Fort William and Glen Coe."
"On a clear day lovely view of Ben Nevis from the front of the hotel."
"Staff very polite and helpful and a good location for all amenities."
"The hotel is well situated for many local attractions."
"What a great stay! The staff were so sweet and accommodating."
Cons:
"Not recommended for work if you need a good night's rest."
"Rooms were ok but it was a taxi ride back into Fort William centre and nothing to do within a walkable distance."
"Don't be fooled by the four poster bedroom with mountain view. There was a glimpse of the mountain but the road was very busy with trucks as it is on the main road."
"The hotel is out of town a little but there is a small retail park within a 10 minute walk."
"Avoid this place. It completely fell flat after the wonderful hospitality and stays we experienced elsewhere in the highlands."
"Seriously people avoid unless your looking for an authentic 80s nostalgic faulty towers vibe."