Ackroyd Legal Reviews Summary

Expertise and Professionalism

Pros:

• "Opting for Ackroyd Legal was one of the best decisions I made during the homebuying process."
• "I feel overall, I received a very professional service."
• "After a nightmarish experience buying my first property, I was nervous to go through the process again. It's hard to put into words how much more positive it was this time round."
• "Thank you to Sunny Sandhu and the Ackroyd Legal team on an efficient and smooth process in purchasing a property."
• "Thank you Sue for helping me successfully secure my asylum, allowing me to start a new chapter in my life here in the UK."
• "Even with restricted time, I couldn’t have asked for a smoother process!"
• "I had a truly seamless experience with my conveyancing matter. They were absolutely lovely to work with!"
• "Recently I completed the purchase of my new home and a related remortgage with the help of Alpana Shikh of Ackroyd."

Cons:

• "Definitely not recommended. The solicitor that was assigned to my sale and purchase of properties did not have much experience with the ex council leasehold flats."
• "Communication was poor and very slow. I had to chase all the time. Very disappointing!"
• "Avoid. I have had to pay around a thousand pounds in service charges that relate to before my leasehold as this sale was allowed to go ahead with a huge debt on the service charge account."
• "Unfortunately I have to say that communication was very poor on a recent sale I was progressing and at very critical points I could not get answers."
• "AVOID. I have had constant issues from day 1, which was over 2 years ago. Totally unprofessional."
• "Worst solicitors I’ve ever used. My solicitor Ashkan Nejad didn’t reply to the majority of my emails."
• "STAY AWAY!! Lack of communication with me. I had to call them to check if anything going forward. Without me telling them what to do nothing was happening."
• "Worst conveyancers ever and we didn’t even instruct them, our buyer did probably because this lot must be cheap."

Communication and Responsiveness

Pros:

• "Especially with James Shepherd, who even responded to my emails on weekends."
• "Ashkan Nejad was incredibly helpful! I highly recommend him for any assistance you may need."
• "Communication and customer service was excellent by the whole team."
• "I can't say a bad word. Guner Gumus was the solicitor taking care of sale of my property in Mansfield, Notts."
• "Great contact with him, he replied quickly every time and explained me everything which was unclear in the whole process."
• "My buyer used these guys through a house buying company. Horrendous experience. Didn't respond to estate agents emails."
• "Linda onboarded me with my purchase. I am a first time buyer and she explained the process thoroughly while keeping me updated alongside my solicitor Ashkan Nejad."
• "As a first time buyer (with little to no knowledge about the house buying process) I was very anxious and worried about the process."

Cons:

• "Everytime I called 'everyone' was either at lunch or busy."
• "It appeared you were working for, or closely, with a rather shady 'home buying' company."
• "Avoid at all costs. We have had constant issues from day 1, which was over 2 years ago."
• "12 months later I am still left wanting on a request after the exchange."
• "Worst solicitors I’ve ever used. My solicitor Ashkan Nejad didn’t reply to the majority of my emails."
• "STAY AWAY!! Lack of communication with me. I had to call them to check if anything going forward."
• "My buyer used these guys through a house buying company. Didn't respond to estate agents emails."
• "Terrible solicitors - avoid at all costs!"