Sainsbury's Reviews Summary

Shop Layout and Organization

Pros:

• "Very good shop I was pleased how clean is this shop, well lit and very well organised and maintained."
• "The store was conveniently located, making it easy to get in and out quickly."
• "The products were arranged in an organized and easy-to-find manner."
• "Store was reorganised recently and the shopping experience increased a lot."
• "The new layout has taken a bit to get used to, but is miles better than the previous one."

Cons:

• "A well presented shop but despite its size doesn't stock some items that smaller shops sell."
• "The new store layout is a mess, with stuff all over the place. It can be incredibly hard to find items."
• "Horrible layout and poor selections. Stuff is scattered about, making it very difficult to find stuff."
• "Since the refurbishment in Sainsburys Westow Street half the shop is non-food's and they have taken the variety out of what food they have left."

Customer Service

Pros:

• "Friendly staff, good selection of food stuff etc."
• "The checkout process was smooth and efficient, with plenty of staff available to assist customers."
• "The staff are friendly and chatty and the queues are well managed."
• "I love the staff at Sainsbury's in I don't want them to feel like they're not doing their job because they are."

Cons:

• "Stars lost due to this branch's very evident oversight of the prolonged closure and creeping dereliction of their public toilets."
• "Waited 10 minutes for assistant to help at the safe check out."
• "Appalling service! Waited 10 minutes for assistant to help at the safe check out."
• "I am writing to you to make you aware of the irresponsible and rude behavior of your Employee John at your 66 Westow rd in Crystal Palace!"
• "The small customer service area need training in giving customer service, or should I say the young employee with the short, red hair!"
• "Staff weren't very helpful at all, shelves barely have anything on them and lifts don't work."

Checkout Experience

Pros:

• "The checkout process was smooth and efficient, with plenty of staff available to assist customers."
• "Self service checkouts where usually you can shop and get out of the store fast and efficiently, staff where helpful and polite."

Cons:

• "The main reason for dropping stars is that you are encouraged to use self-service checkouts."
• "They’ve replaced all of the regular checkouts, and now the queues are about 20-30 customers deep on a good day."
• "I simply don’t understand why Sainsbury’s keep pursuing this policy when it leads to such a miserable experience for customers."
• "A large Sainsbury's fully equipped with everything you need, but queues to the tills were absolutely appalling."
• "Not sure why Sainsburys has decided to put self service tills, and just have 2 manned tills, that are now usually unmanned."

Product Availability and Variety

Pros:

• "Good selection of food stuff etc."
• "The supermarket had a great selection of products, ranging from fresh produce to household items."
• "A supershop for multiple products like fresh meat, dairy products, vegetables, fruits, Asian foods, Caribbean foods, Canned foods, pasta, rice, biscuits."

Cons:

• "It's not a very big place so you won't get everything; I think the cat food section isn't very big."
• "One of the worst chains in the area... they don't seem to have many items especially the daily essential one available."
• "The rejigged store is still pretty well stocked and accessible. The exercise to turn the supermarket into near 100% machine checkout is questionable."
• "Shopped here for over 20 years, public toilets always been disgraceful or closed but has bakery, tiny hot counter and a clothes isle, some dressing up jewellery, household isle and pharmacy part."
• "Doesn’t have a good variety of products for sale, like the other reviewers mentioned shelves seem to not get restocked on a regular basis."
• "I can't believe I'm reviewing a Sainsbury's, but I felt compelled to because this particular store is just so bad. Unfortunately, it's also the only large-ish supermarket close to my house, so I end up going back, anyways. My biggest problem with the store is that they NEVER RESTOCK stuff."