Address: Ewell Rd, Sutton, SM3 8BU, United Kingdom
Phone: +442083942000
Rating: 4.5
based on 158 reviews.
Atmosphere
Pros:
"The atmospere is excellent."
"Lovely place to eat and drink, lots of cream teas and Prosecco."
"Very cosy ambiance."
"Ambiance pleasant at all times."
"The atmosphere was also nice and relaxing."
"The atmosphere is quite sedate but the staff and food shine brightly."
"Atmosphere was charming."
Cons:
"No atmosphere. Overrated restaurant both here and on Trip Advisor."
"We were met with one 'waitress' rolling her eyes as we walked in to an empty restaurant."
"We popped in here for a drink before Christmas... They told us they had no spaces and we couldn’t even have a drink at the bar yet it was empty."
"The 'chewy meringues' as described in the menu were too hard, not chewy at all."
"The person who dealt with us was rude... 'a blunt I can’t serve you guys.'"
"We decided even the staff at The Grumpy Mole decided that GRUMPY was the order of the day!"
"I have visited the Grumpy Mole for afternoon tea on 2 previous occasions and had enjoyable experiences, today... The whole experience was spoilt and although I live very close by I will not be going back."
Service
Pros:
"Friendly staff and good traditional pub food very well cooked."
"Great service and friendly smiles."
"Service was superb as was all the food."
"The staff were friendly and attentive, but only when we needed them."
"The service here is excellent. Everyone has been so lovely."
"The service at the pub was exemplary, with the staff always on hand to top up coffees and teas, making sure everyone got what they needed."
"Service was top notch, very attentive but not pushy."
Cons:
"He had even asked for mayo/ketchup and been ignored by staff who had asked if we wanted dips and not waited for the reply."
"Waited about 10 minutes for someone to even come to our table."
"Very disappointed. Poor customer service."
"The manager was not very apologetic and left us saying he would come back (he didn’t)."
"25 minutes to clear our plates totally ignored gave table next to us desserts and new people that came in took their order."
"Waited 20 mins for the bill. Had to ask another waiter."
"Avoid this racist, bigoted pub!"
Food Quality
Pros:
"The homemade squidgy meringue with red berries was the stand out dish for sure - not too sweet and the squidgy meringue was delicious."
"Great food /customer service) And pleasant surroundings the food was munch O phonic meaning that everything I ate was music for the taste Buds."
"The scallop and prawn pastry starter was truly wonderful."
"Food is excellent."
"The calamari was cooked perfectly, the hint of chilli added a nice kick to the dish."
"My seabass was excellent, no complaints from anyone."
"Definitely the best Sunday roast I've had in years (followed my the most delectable date & ginger pudding with custard)."