The Whittington Arms Reviews Summary

Atmosphere & Decor

Pros:

• "Really pleasant pub, spacious and a hood atmosphere."
• "Lovely decor and atmosphere, very friendly and efficient bar staff."
• "A nice upmarket country pub. Very comfortable large interior bar and restaurant."
• "Service here is lovely! The staff are very attentive and smiley!"
• "This is a great gastro pub. The interior decor and staff are absolutely brilliant."
• "Beautiful pub, very nice decor."
• "Lovely outside area too with great views."

Cons:

• "The carpet on the elevated section near the fire place needs attention, it’s a potential trip hazard."
• "The condition of some of the seating is bordering on disgusting."
• "Seats very worn and losing stuffing through tears and rips in the upholstery...all very tired and unappealing."
• "Lots of empty glasses on the bar, looking a mess."

Service

Pros:

• "Service staff were polite, attentive and non intrusive."
• "Amy served us - She was really polite and welcoming and you could tell she had the upmost dedication to providing excellent customer service, it did not go unnoticed."
• "Eleigh and Grace were very attentive and made us feel very comfortable, thanks Whittington Arms!"
• "The staff were very attentive and prompt in taking orders and serving."
• "Everyone that took our orders and served were very friendly and efficient."
• "Service was great."
• "Staff were friendly and attentive."

Cons:

• "Service was poor, when the young waiter bought the mains he dropped few chips he didn't pick them up."
• "Service slow and poor.long wait time for drinks."
• "Whilst service was really friendly and kind, it was really hard to get staff's attention to replenish drinks or get the bill."
• "Having waited at the bar in excess of 15 minutes, and not even having been served due to the lack of staff on duty."
• "The staff did not engage with the guests, no spark, conversation or energy."
• "Service poor and terribly slow."
• "Waited 2 and a half hours for a table we booked in advance before giving up and walking out."

Food Quality

Pros:

• "Food was good, although how a £24 steak can be sent out without mushrooms is surprising."
• "The steak was perfectly cooked."
• "The food was amazing and well worth the price."
• "Lovely Sunday roast (beef and pork options had by the table) and really high quality kids fish goujons with chips."
• "Delicious food and my compliments to the kitchen team."
• "The scallops were divine, the dinner overall was delicious."
• "The food was excellent, absolutely no complaints."

Cons:

• "Ordered a meal, undercooked, returned it with nothing more than a blasé attitude."
• "The quality of the food was poor. The fish and the onion rings were greasy and undercooked while the bread was rock hard."
• "My husbands meal of ‘maple-glazed slow-cooked pork belly & scallops’ left a lot to be desired - bland & unimpressive."
• "The gammon was so tough it was more like shoe leather and the chips were raw in the middle."
• "The fishcakes lacked taste and the sauce that accompanied was stone cold."
• "Pork belly was mainly fat (also just warm) and the sauce was just odd and cold."
• "My sorry looking steak was burnt."