Alexander's Grand Café, Bar & Terrace Reviews Summary

Food Quality

Pros:

• "Delicious food, beautiful interior, great attentive service."
• "The food was excellent as ever, full English, pancakes with bacon and quality maple syrup."
• "Both vegetarians and we loved every mouthful."
• "The Sunday lunch was AMAZING!! Kids had burger and pizza, again AMAZING!!"
• "Really tasty food. It makes a real explosion of flavors in your mouth."
• "The food was stunning - very tasty, beautifully presented and made in good time."
• "Faultless delicious food and vibrant atmosphere."
• "What an amazing place, the staff were friendly and welcoming across the board and the food was delicious."

Cons:

• "This meal, for my birthday, cost £25.00, for some dried peas and a tiny portion."
• "Excessively overpriced for what we received."
• "The food was average at best."
• "The food was dry and had to be sent back."
• "I have experienced some beautiful meals but also some poor meals."
• "Food was great, I had the Black Teacle Beef followed by Pork Belly. Service was a bit slow and our waitress was a little bit rude."
• "The food wasn't that good. Me and my daughter got a breakfast the poached eggs were more like hard boiled eggs."
• "Went to the off piste pop up Resteraunt the venue and ambiance is amazing! The food was without exception the worst I have had in a Resteraunt."

Service

Pros:

• "Great attentive service."
• "The young staff are very professional and polite, all round super experience."
• "Service was impeccable, our morning treats were amazing, Covid compliance perfect."
• "Good efficient service, the staff couldn't be more attentive and helpful."
• "The staff are very friendly and attentive, especially Phillipa, Kathryn and Amy."
• "Staff on entry very pleasant and explained safety procedures felt very safe."
• "My partner and I along with a friend visited 2 weeks ago ... we are all mask exempt and as a result were treated appallingly as if we were radioactive lepers."
• "Attentive staff, diligent in their covid rules of masks and cleaning. App for ordering was simple and easy, drinks are reasonably priced."

Cons:

• "Something has gone really badly wrong with the service."
• "The service on the other hand was definitely not up to their usual standard."
• "Pathetic service. Waited nearly an hour for drinks."
• "Poor service and attentiveness."
• "From the start it was disorganised and a bit poor. The food was average at best."
• "Terrible experience. Staff were undertrained (spilt wine when pouring and didnt know what was on the menu)."
• "Stood waiting at the ‘wait to be served sign’ for 15-20 mins, no one came."
• "Staff really need some training."

Ambiance and Location

Pros:

• "Very classy restaurant. The decor is amazing."
• "It's a great setting on the river too."
• "The atmosphere is friendly and welcoming and being able to sit outside on their wonderful terrace of an evening is very comfortable and relaxing."
• "For dessert I ordered the pear sticky toffee pudding, which was delicious! We also had a bake to take away, pictured in the first photo."
• "The outdoor setting is stunning - very clean, quality furniture and modern, stylish planting."
• "Very well presented, neat tidy and well dressed, with "A" brand face masks."
• "Great atmosphere, family-friendly, reasonably price, good tasting food."
• "Stunning bar. Especially the beer garden and terrace."

Cons:

• "I went by this place a number of times when I was in Skipton. It always looked dead."
• "The restaurant was cold."
• "Very expensive. Poor quality. Overrated rubbish."
• "Venue is lovely but had very poor service (although the staff are nice while correcting mistakes)."
• "Went to the off piste pop up Restaurant the venue and ambiance is amazing! The food was without exception the worst I have had in a Restaurant."
• "Sadly, the weather was not kind to us. Dry under the huge umbrella but very cold."
• "We booked the function room for a 60th party with finger food drinks etc. for 50 guests. Fabulous could not fault it food excellent better than we could have wished, the staff were brilliant could not have been better, service 2nd to none."
• "A nice place with a good view but had very poor service."