Trago Lounge Reviews Summary

Staff and Service

Pros:

• "the biggest thanks and gratitude towards all staff at Trago lounge who hosted our local NHS team."
• "Friendly, cheerful and helpful staff, conscientious of allergies and dietary needs."
• "The staff are great and deal with rush hours well, they'll really go out of their way to help you too even if they're stupidly busy."
• "Staff were welcoming and happy to please."
• "Fantastic food and fantastic service."
• "The staff were very nice."
• "The staff are so friendly and attentive without being fake or overbearing."

Cons:

• "Had a glitch with the order and the food was not sent to the kitchen."
• "Last few times here there have been issues with waiting times for food."
• "However one young female member of staff was wearing such a short skirt that when she bent over or walked her skirt rose up, I personally don't want to see someone else's bits especially when eating! maybe a review of your dress code for staff!"
• "Clean and welcoming, but a district lack of management. Staff working hard, but with little direction or cohesion."
• "None of the staff were wearing masks."
• "New staff were rude and made me feel unwelcome."
• "Just came in for lunch with my family and sat down but were immediately shouted at by one of the staff."

Food Quality

Pros:

• "The food is amazing."
• "Always good food in here and is better than expected."
• "The food came within minutes of being ordered and was overall well presented and delicious!!"
• "Food was delicious.... as always."
• "The food was good and hot."
• "The entire experience was quite appealing, the food was extremely fresh and tasty."
• "Food was delicious, had the Mexican Superbowl, healthy, & very filling, there sweet potato chips are amazing, think I'm hooked!"

Cons:

• "I had the lounge breakfast. It arrived luke warm."
• "The breakfast was awful cold sausages, beans looked like they had been warmed up last week and the fried egg was obviously microwaved."
• "Unfortunately my mum had food poisoning in the evening we think it was due to the tomato shaped ketchup bottles."
• "Food quality has gone down hill I think."
• "The staff were very accommodating as we were a party of 14 persons but the disappointing part was the food as it wasn't that hot."
• "i'm very disappointed. the place looks beautiful but the food really wasn't up to my expectations."
• "The portion sizes are pretty small, the vegan bacon isn't baconesq at all."

Ambience and Atmosphere

Pros:

• "This place is absolutely a gem out of the whole area of Portswood."
• "Great restaurant bar with a relaxed atmosphere, board games, decent food and wifi."
• "This is an absolutely fantastic place for all ages. The atmosphere is chill and friendly and the decor is really cool."
• "Wonderfully spacious and bright venue. Lots of seating and natural light."
• "Food in the evening is also really lovely and the atmosphere changes from chill cafe to pleasant night out very easily."
• "The ambience is really relaxing and cosy."
• "The atmosphere was good."

Cons:

• "The music can be quite loud sometimes and hard to have a conversation."
• "This particular branch is noisy, suffers rather from bad acoustics."
• "Its got a lovely aesthetic but is accompanied by constant pop music which just doesn't suit the style of bar/cafe."
• "Bit noisy as accoustics not great and several parents with young children making some noise."
• "Can get a little loud at times near the front end."
• "I don't really understand why they make it so very dark in the evenings though, I struggled to read the menu."
• "It was so loud due to how packed it was that you could barely hear the music they were playing."

Value and Pricing

Pros:

• "Prices are fair and I had a really lovely soup."
• "Fair price too."
• "We love it for their care over the extensive gluten free menu."
• "Good food, well presented, reasonably priced."
• "Total cost for four meals was just over 50 quid so in my view, for food of this quality, very good value."
• "Food is always good quality and decent price."
• "Good value for money and reasonably priced."

Cons:

• "The drinks... although a little bit on the expensive side."
• "A shade overpriced."
• "The only thing I would say is that the cost racks up here and they even charge £1 for a small pot of Syrup!"
• "I have noticed that the portion sizes on vegan meals have been getting progressively smaller which is frustrating given how expensive some of them are."
• "Breakfast over priced by £2 to £3 more than you should pay."
• "Food was good but not exceptional (considering the price)."
• "The patatas bravas tapa are so small, about one potato for more than £4."