Wokingham Leisure Centre @ Carnival Hub Reviews Summary

Customer Service

Pros:

• "Having just completed my first visit and workout at the new Wokingham Leisure Centre, I found the staff to be extremely friendly, helpful and professional."
• "Improving my review / ratingrin light of recent improvements. That being: the Staff! From reception to poolside, they now engage."
• "All the staff are polite, professional and helpful."
• "The staff to be extremely friendly, helpful and professional."
• "Staff on reception are very friendly."
• "The facilities are excellent with plenty of attentive staff available for guidance if needed."
• "Great staff, especially front desk and gym team."

Cons:

• "Marked down due to the constant issues my family and I encounter trying to book sessions either through website or app!"
• "After leaving I do not expect to be harassed by text messages basically begging for me to come back."
• "This is legitimised theft all because one stupid sales assistant could not do their job properly."
• "Worst customer service ever."
• "Parking was so confusing mentioned it to the 2 extremely rude receptionists that we had already paid for parking they couldn’t care less."
• "Reception staff are incompetent and really don’t care about their jobs at all."
• "Terrible customer service, staff unable to provide a logical or empathetic response to my query related to the locker padlocks."

Facilities & Cleanliness

Pros:

• "Brand new, very clean, lots to do."
• "The different areas were clean."
• "All very clean and seemed like there was plenty of lockers, showers and changing rooms."
• "Overall a great place can't believe how clean it was from my last visit and the cleaner was on his hands and knees scrubbing the edges."
• "Upon my last visit, they had cleaned the pool - the water was crystal clear."
• "All the facilities are well kept, brand new and easy to use/navigate."
• "The gym is very well equipped."

Cons:

• "The pool heating is always broken even after a refurb."
• "Swimming pool training staff are not qualified enough as they are under pressure they don't teach my son or even spend some efforts trying to encourage him."
• "The ladies changing room upstairs is like a sauna and frequently smells of sewage."
• "Children end up missing 5 mins at the beginning of most lessons as it take so long to get them in the pool."
• "Since becoming 1Life the website fails frequently and no one answers the phone!"
• "Mould in bathrooms, half the lockers don't have keys or working locks."
• "Disgustingly dirty changing rooms, Dirty flooring in changing rooms."

Value & Accessibility

Pros:

• "The times to go are very convenient, and I was able to get a great deal on a membership."
• "Great location, you could easily spend a day in the area and as a member, parking is at a largely reduced rate."
• "I assume that if you use the swimming pool and the classes, it's good value."
• "Our children have swim classes and we have had some excellent teachers."
• "The prices are reasonable."
• "You get two hours free parking at Wokingham but you must check in on the pay point within the leisure centre."
• "The swimming pool is also excellent. It's a 25-meter pool with six lanes, and it's always well-maintained."

Cons:

• "Harpers leisure centre in Wokingham had failed to cancel my direct debit gym membership in time."
• "Could be brilliant but sadly always having issues."
• "The swimming pool is far too small for the size of the town which has doubled in size."
• "Very confusing payment system in car park mind you."
• "This is the cheapest gym membership in Wokingham at £30 a month (student) and it's a ridiculously extortionate price for what you get."
• "This leisure centre is quite new. There are still lots of improvements required."
• "The health suite is very nice too, but in my opinion, overpriced for what it is."