Felicity J. Lord Estate Agents Stoke Newington Reviews Summary

Communication

Pros:

• "They were excellent at communicating with us about the entire process."
• "Vivien was brilliant from start to finish and kept us up to date on developments throughout the process."
• "Charlie’s communication is fantastic, responding quickly to emails and messages and chasing things up with the vendor."
• "We were in constant communication throughout the process and were grateful for her advice and patience in guiding us through to completion."
• "They have both been knowledgeable and highly responsive throughout the process, overseeing a successful and quickly completed rental."
• "Charlie was great from start to finish, he was honest and respectful and was not trying to push us into the deal."
• "Shannon Steadman, who was always available, knowledgeable, easy to work with, flexible and went above and beyond to help us through the process."

Cons:

• "It was difficult to know who I should be dealing with."
• "I simply don’t understand who is working here or why they have no interest in providing even an average service."
• "Over that time they were so bad at responding that our landlord told us to just contact him with any issues and we basically cut them out."
• "Couldn’t speak with anyone affiliated with my rental property when moving out no matter what time I called."
• "They are not replying to our emails."
• "I tried getting in touch a few times, and it was difficult to know who I should be dealing with, and when asking for other options, I was not really getting any response."
• "Deposit scheme have contacted them also and have heard nothing in response. Dreadful service."

Professionalism

Pros:

• "Laarni was an absolute pleasure to work with. She was understanding, provided honest and professional guidance."
• "Vivien listened to my needs and secured a fantastic deal, demonstrating a level of professionalism that sets her apart."
• "Very professional estate agent with answers to my questions."
• "They're super-professional and reassuring."
• "Very knowledgeable about all the administrative procedures I need to follow for renting out my flat."
• "He managed the entire process impeccably."
• "We couldn't be happier with our Felicity J Lord experience, and especially the wonderful Ebony and Charlie."

Cons:

• "FJL have managed a few property for me on the lettings side and it has been horrendous."
• "Not sure how i'm going to get my money back. Crooks. Avoid."
• "They’ve promised to return our deposit and we still haven’t gotten it back."
• "By far the most incompetent service I’ve used in any industry."
• "Branch team useless and property management team incompetent. There was a complete under-delivery of the service contract, zero communication throughout."
• "They seemed sweet and lovely before we signed the contracts, but after signing and payment they barely bothered to respond to emails and were very hard to get on the phone."
• "Not sure how i'm going to get my money back. Crooks. Avoid."

Responsiveness

Pros:

• "He was extremely helpful and accomodating, highlighting new properties that FJ Lord had coming on and always making himself available to show us properties promptly."
• "He patiently chased information for us, responded to our questions, helped us negotiate timing changes and managed to keep everybody happy."
• "Vivien was willing to help me a lot as responding very kindly and quickly my queries."
• "I was reassured immediately and can’t thank her enough for being so dedicated to delivering something as small as valuations so quickly but with obvious consideration."
• "He was also very prompt with emails and easily accessible for any questions I had which made the purchase of my flat even easier."
• "Laarni Deasley... always answered all questions both promptly and politely."
• "He was extremely quick to get back to me the next working day, and has been very responsive."

Cons:

• "Let our property through the Stoke Newington branch and received absolutely appalling service."
• "Am now still waiting for the large deposit held by them to be paid into the government deposit scheme so I can make a claim against the tenants who moved out 3 months ago."
• "It is now October 2022 and after calling and emailing multiple time and two visits to the office on Church Street, i am still to get a single response or hear anything back."
• "Deposit scheme have contacted them also and have heard nothing in response. Dreadful service."
• "Terrible lettings service. 3 months after our tenants moved out and they still haven't given the deposit back."
• "They’ve promised to return our deposit and we still haven’t gotten it back."
• "Many mistakes over the years, misplaced rents and sent misinformation to tenants and myself regarding rent arrears several times."

Knowledge & Expertise

Pros:

• "We were amazed at how diligent, efficient and knowledgeable she is."
• "Jakob's authenticity and direction helped me understand what I needed, and I made the right decision in the end!"
• "He explained in great detail the types of buyers around at the present time."
• "He's a great communicator and clearly takes pride in doing his best."
• "I trust Yuge as he listens attentively to my home buying requirements."
• "Jakob in Sales came for a valuation of my property. He was extremely professional and knowledgeable."
• "Jakob's professionalism, responsiveness, and expertise made the entire process smooth and stress-free."

Cons:

• "They routinely hired very bad engineers and repair people who would make shoddy fixes and try to rush out the door before we could review their work."
• "Revolving door of property managers made it impossible to keep track of."
• "They misplaced rent from the tenants several times during the tenancy."
• "Am now still waiting for the large deposit held by them to be paid into the government deposit scheme so I can make a claim against the tenants who moved out 3 months ago."
• "I was not able to follow up on the leads provided by him."
• "I was always kept in the loop as to what was going on and they were happy to answer any questions I had."
• "I was not really getting any response."