ICON Burgers Reviews Summary

Food Quality

Pros:

• "Definitely one of the best smash burgers I’ve ever had and would recommend to anyone without a doubt."
• "The wings are cooked so well that the meat just falls off the bone."
• "Each component of this burger was lip-smacking and cooked to perfection!"
• "The meat was really good, which to me is the most important thing in a burger."
• "Great taste and delicious 😋 as always."
• "The food was fantastic. All clearly cooked fresh to order. Made with passion."
• "The beef melts in your mouth, the chicken is succulent, everything is beautifully seasoned."
• "Best burgers I have ever had! Not just the burgers are great but the real potato chips/fries are so good."

Cons:

• "The burger was cold, the fries were warmer than the fries."
• "The meat was really good, but my friend’s burger bun was soggy."
• "The bun was slightly burnt and added a charred taste."
• "The food was delicious but a little too salty and gets messy."
• "The meat was Way too raw! On all 4 burgers!"
• "Chips were soggy as if they've been boiled. The bun was mushy."
• "The burger was meh which for £8 is robbery."
• "The bad: Philly steak overpriced, stale bread and way too salty."

Service and Staff

Pros:

• "Staff and service was amazing, very welcoming."
• "Staff did not want to be there and the place is so small!!! Burger sizes sadly were very small also."
• "Outstanding service from the manager and his team, greeting us with smiles and positivity."
• "Absolutely amazing place! What a great addition to Huddersfield! Great new place with top quality!"
• "10/10 Food and 10/10 service. From the time we came in, the service was awesome."
• "The customer service really exceeded expectations and as parents that always makes it a pleasant experience!"
• "The staff are really friendly! I will be coming back here whenever I’m back in Huddersfield."
• "Visited this place on Wednesday after being recommended by family and friends. They were very busy but more than happy to accommodate us."

Cons:

• "I'm writing on behalf of friends who ate here. The burger was cold, the fries were warmer than the fries."
• "The customer service was far too slow, I waited about 40 minutes for my meal."
• "Came here expecting a decent meal and decent atmosphere. Instead, we were seated next to a group of lads that were poorly behaved."
• "Called multiple times, straight to voicemail."
• "After the order being processed, I was contacted to say that 2 items ordered were sold out. I asked for a refund and they said just use the Uber Eats app and they will sort it out."
• "Food wasnt all that and I waited a lifetime for the order even though was told it would be 15 mins."
• "SAVE YOURSELF THE BOTHER NOT WORTH IT. So me and my friend called icon burgers at 7.50pm to place an order."
• "Don’t usually leave reviews but il make an exception this time. Honestly the food was okay, not special, but for £15?"

Ambience and Environment

Pros:

• "The interior is cool and they have many different drinks and sauces available."
• "The customer service really exceeded expectations and as parents that always makes it a pleasant experience!"
• "ICONic! Photos do not do this justice. You can tell from the presentation, flavours and high-quality ingredients."
• "Visited this place last Saturday after being recommended by family. They were very busy but more than happy to accommodate us."
• "First visit to icon and was not disappointed! Wasn’t sure what to get so I took the advice of the staff and chose the 1 on 1 burger!"
• "The best service we've ever had! For food we ordered a one on one burger and the buttermilk chicken burger we also tried the cheese burger samosas."
• "Great new place with top quality! Talked with the friendly staff, and the owners really have gone the extra mile with the food quality!"
• "We ordered cheese burgee and philly cheese steak yesterday with chips. Philly chesse steak was ok but not worth the price we paid."

Cons:

• "The seating is minimal so not suitable for big groups or families."
• "Music was super loud, you can barely hear the person next to you."
• "Seating downstairs is a bit weird, nice decor."
• "Came here expecting a decent meal and decent atmosphere. Instead, we were seated next to a group of lads that were poorly behaved."
• "Considering the average meal price is around £15 I expected a clean, respectable atmosphere."
• "Pretty expensive. Works out about £13 per meal for the cheetos monster burger which was average at best."
• "Drove 100 miles to have Icon Burger, as we arrived they were closed."
• "The location itself is decorated nicely and its obvious that they pay attention to the details."