Virgin Active Reviews Summary

Facilities

Pros:

• "The natural light & the facilities are great."
• "Large gym floor, 25m 3-lane pool, yoga studio, reformer studio, physiotherapist, jacuzzi, sauna, steam room...it's got it all!"
• "Nice facilities and even got a decent swim in after my workout."
• "A lot of the gym equipment is about to be replaced in a major refurbishment."

Cons:

• "Overall the gym floor is very messy."
• "Gym isn’t properly or thoroughly cleaned, even two years into the pandemic."
• "This gym has decided to install a new locker system that requires a wristband, although they keep running out of wrist bands."

Staff and Service

Pros:

• "Staff are always friendly, and the lovely lady who cleans the female changing rooms is super sweet."
• "The PT’s & staff are very helpful."
• "I'd like to thank Adnan who...took the time to quickly and efficiently show me around."
• "The most outstanding aspect of this club are its staff - I was given a comprehensive tour on my first day, and everyone on desk and on the gym floor have been really warm, welcoming & helpful ever since."
• "The staff make a place or break a place, and the Moorgate team are very lovely, very helpful when you need it."
• "Marion Brezerakou is a very talented Yoga instructor, I am a beginner and she explained the yoga positions and transitions very clearly, also corrected my poses ensuring I was following the class."

Cons:

• "The reception staff - Grant, never asked for any details, no name, membership number nor checked the guest pass details."
• "Instructor Paul Thorne...yelled at us and denied all three of us entry."
• "The reception staff are like zombies, rude, unfriendly and unhelpful."
• "When I left the gym, the two people at reception did not bother to look up from their casual convo."

Cleanliness

Pros:

• "Cleans the changing rooms impeccably."

Cons:

• "Not clean for a gym charging 120 pounds per month."
• "Changing room is grubby."
• "This is the dirtiest branch of Virgin BY FAR, dust and grime everywhere."
• "The changing rooms and pool area are dirty, there is always too much hair on the floor and often flies in the shower area."

Maintenance and Equipment

Pros:

• "Amazing space and equipment, the classes are fab."

Cons:

• "Equipment is many times rusty and some are poorly maintained."
• "There seems to be little preventative maintenance."
• "Some bars and safety racks are rusty."
• "The spin dryer for swimwear is currently broken."
• "At one point recently all the three rowing machines were out of commission for weeks."

Additional Amenities and Features

Pros:

• "Inclusion of reformer Pilates in membership."
• "Good towel service."
• "Having the ability to book at Islington and Moorgate have been really helpful."
• "Classes are plentiful and varied."

Cons:

• "Would be nice if the hot drinks were free."
• "Would be nice to have a cafe on site."
• "Pool would benefit from a proper pool clock."
• "The spa pool jets are extremely weak— they're not strong enough to be therapeutic."
• "The pool and jacuzzi have been closed frequently."

Membership and Management

Pros:

• "I think it's very lovely overall for a City club."

Cons:

• "They continually messed up my monthly bills."
• "A shame that this place lacks management in terms of membership."
• "Very conflicting information given from the sales team when joining."
• "There seems to be a complete lack of management presence on the gym floor."

Overall Satisfaction and Recommendations

Pros:

• "Overall a good experience."
• "I’d recommend the gym due to its location and facilities."
• "I have made a number of friends at the club, it has a good community feel."

Cons:

• "Not worth the price for what you get."
• "I would not recommend this place, take your money elsewhere."
• "Despite the potential, I'm considering leaving to find a better-managed facility."