Virgin Active Reviews Summary

Staff and Customer Service

Pros:

• "The staff are friendly, just a shame they are always apologising."
• "First of all just wanted to say that the staff here are great."
• "The staff has always been friendly with me and I can’t fault them."
• "Staff is very friendly."
• "Some staff were very nice and friendly."
• "The staff as all virgin active staff tend to be are super friendly and always attentive."
• "Dan is a great person showing me around and always makes me feel welcome in the place."

Cons:

• "Manager on reception Amir was rude, sarcastic and the most unwelcoming and unhelpful."
• "Most of the staff don’t bother to acknowledge you when you enter or leave the club."
• "Management were arrogant and had serious attitude issues."
• "They won't let me cancel!!!"
• "The lady at the reception who claimed to be the Duty Manager deserves to be sacked."
• "Shame shame on Virgin Active and the whole corporation."

Facilities and Equipment

Pros:

• "Facilities are great."
• "The swimming pool is nice."
• "Very clean facilities and love the wristband entry/locker system."
• "The pool is always clean and the kit is generally in great condition."
• "The CV equipment is fantastic."
• "Incredibly clean dressing rooms."
• "Huge place with lots of different equipment, from free weights to resistance machines."

Cons:

• "The facilities are always faulty."
• "A gym of this caliber should have decent, protected bike storage."
• "Main door broke months ago, it took ages to get an estimation for a replacement."
• "Equipments usually break and most of the time they don't even put up a sign about an estimated fix."
• "Half the jets on the jacuzzi don't work."
• "Shower area poorly maintained."
• "The gym itself is tiny and definitely seems like it has more members than it can handle."
• "The gym area is absolutely tiny and at busy times you are always queuing for machines/feeling cramped."
• "The free weights area is so small it's a joke."
• "You even have to pay for a special wristband to get into the club quickly and also for the lockers."
• "Class are always booked out week before."
• "Wattbike broken."

Cleanliness and Maintenance

Pros:

• "The fellow members are tidy & put their equipment back."
• "The place is clean and tidy."

Cons:

• "There are spots of mould in the showers."
• "Things like handles/knobs have fallen off the showers and not been replaced, and there is mould on the ceiling."
• "The gym needs a lot of work."
• "Locker and shower rooms were ok although the toiletries were always empty."
• "There is mould everywhere in the showers."
• "The gym needs a good clean."
• "There are used plasters in the showers."

Gym Environment and Atmosphere

Pros:

• "The swimming pool always spaces to go inside the pool."
• "The experience is generally excellent."
• "It is a very motivating gym, a lot of space, very good music."

Cons:

• "The gym is hardly usable at peak times."
• "It's basically unusable on Monday and Tuesday evenings."
• "The music at the gym floor is loud as hell and staff barely respond to my requests to turn it down."

Value for Money

Pros:

• "Two star for the value you get for your money."
• "Reasonable membership prices."

Cons:

• "Why pay top money for a less than basic gym service."
• "These problems might be okay in a cheaper gym but not here."
• "For the price they are charging it's not worth it."
• "You have to pay extra for literally everything."
• "The classes are overpriced."
• "I just cancelled my membership, it's not worth the money."