Virgin Active Reviews Summary

Free Weights

Pros:

• "The weights they had before were great so no idea why they have been changed."

Cons:

• "Terrible free weights, which are difficult to grip."

Sauna and Pool Area

Pros:

• "Sauna and pool area is great!"
• "The changing rooms are a little small but the sauna facilities are absolutely gorgeous and are well maintained."
• "There is a very decent swimming pool that doesn't look that busy."

Cons:

• "The spar/swimming pool area is often closed due to maintenance /repairs."
• "The steam room is cold and not really working well most of the times."

Customer Service

Pros:

• "The gym is great and the staff are excellent!"
• "The staff on the front desk are always very friendly."

Cons:

• "After a year, I am cancelling my membership to virgin because of the nightmare dealing with their customer service."
• "Honestly, this really leaves a bad taste."

Membership Options and Pricing

Pros:

• "I joined to lose weight before my wedding...The services is friendly and nice. The facilities are crazy good and the classes are fun."

Cons:

• "For how much is charged monthly it is not worth it."

Classes

Pros:

• "The children swimming lessons are great and so is the crèche."
• "I was constantly impressed by the quality of instructors here - spin, abs class, body pump, HIIT... always great energy and dedication."

Cons:

• "The classes can get overcrowded, and even though you are supposed to register for classes I've only once seen attendance checked."

Gym Management

Pros:

• "Love this Virgin Active. Staff at the reception, cafe and gym floor are always friendly."

Cons:

• "The new management needs to get a real grip on how the club is run."
• "I was made to feel belittled and embarrassed!"

General Experience

Pros:

• "Virgin Active Bromley is a family gym."
• "I could not understand why people pay over £80 for a gym....I now understand."

Cons:

• "The gym is over capacity and it is very difficult to get on any equipment in peak hours."

Staff and Service

Pros:

• "Staff absolutely nice."
• "At Virgin's high standard, friendly staff, very tidy."
• "The guys at the entrance was very welcoming."
• "On the good side the staff are super nice, reception people are all very good and helpful."

Cons:

• "The GM is a defensive guy who seems to be living in the office."

Gym Equipment and Facilities

Pros:

• "Gym condition is amazing."
• "Very tidy and good equipment."
• "There are a lot of resistance machines and free weights to be found."

Cons:

• "Only 2 squat racks, dumbbells stop at 42KG max, single lat pull down, single cable row, no dedicated deadlift platform."
• "The actual gym floor is quite dark."

Cleanliness and Maintenance

Pros:

• "Very modern and clean."

Cons:

• "The maintenance of the showers upstairs is not good."

Overall Satisfaction

Pros:

• "Still the best gym around."
• "I’m really happy with the club and will continue to use it for years to come."

Cons:

• "This place needs better management."