Address: Pennywell Rd, St Jude's, Bristol BS5 0TT, United Kingdom
Phone: +441179350000
Rating: 4.2
based on 230 reviews.
Customer Service
Pros:
"Great team - Martin and Nicky were especially very helpful - both a pleasure to deal with."
"From start to finish the sales guy, Nick Whincup was outstanding."
"Excellent car service as usual. Friendly helpful staff, everything done on time."
"Eoin made the whole process simple, totally clear in his explanations of the portal which made the collection of my new vehicle a seamless process, excellent service."
"Couldn't rate the experience highly enough, from the start to me picking the car up Clayton was more than helpful."
"Great experience with Clayton at Bristol Mazda. He listened closely to our needs and worked with us to find the right solution to our requirements."
"Big thanks to Haroon for his sterling service. He was clear, knowledgable and polite."
Cons:
"Worst communication, no call back when promised on several occasions."
"Very unhappy with the service unfortunately."
"I had a very poor experience at Wessex Mazda Bristol."
"Consistently never called or rang back with updates."
"To this day, we continue to have issues with both Mazda customer service, as well as the actual car."
"The attitude of the people in there was one of ‘it’s Friday afternoon and I can’t be bothered’."
"Terrible customer service. I initially went in and enquired last year about buying two brand new cars."
Vehicle Quality
Pros:
"I have bought used Honda CRV very recently from this place. I was very happy not only because of the wonderful car but also because of service provided in the Wessex Garages."
"I travelled all the way from Lincoln and to my delight my new car was as described."
"He even arranged to have the car driven from Bristol to Manchester in a matter of days so I could have my car as soon as possible!"
"I love my car and was really happy that it was in perfect condition."
"It's a very good looking vehicle especially in the tri colour soul red."
"The car was just as described and in really good condition with only 17K miles on it."
"Since taking ownership we've had very few problems with the car. It is a pleasure to drive and suits our small family needs perfectly."
Cons:
"Initial service was good, however shortly after I collected my car I found that the spare tyre was punctured and the wrong profile for the hub."
"Not only they overcharged me for parts my car didn't need, they managed to pull the handle off the passenger's door and leaving it hanging."
"Only slight problem being that the vehicle I had travelled to see wasn't on site when I arrived as I'd been assured it was before setting off."
"Car recalls (three - THREE recalls), really awful service."
"Sold a trick; turned out the car I purchased had an impacted brake disc and neither the garage nor Nissan Customer Services had the honesty or decency to own the issue."
"During the time that the car was being moved so we could take it for a test drive, the garage sold the car to someone else!"
"So they tried and failed to fix my old mazda3, I knew it had problems but they said it was just a new battery that was needed."
Communication
Pros:
"Mark mayled is a very polite salesman, he’s really done an amazing job going through the process of the mobility car, keeping us informed of everything happening with the car."
"Every staff member greeted us as they walked past throughout the duration of our visit."
"We were impressed that on arrival it was clear that we were expected without having to explain why we were there."
"Kept me informed throughout the service, check list of everything they did provided, even a video of the safety inspection process posted online!"
"The team carried out a fantastic job on my X-Trail... Nikki was an absolute pleasure to deal with, her communication throughout was very helpful."
"Paid a visit to Wessex Garages, Pennywell Road, Bristol to have a couple of things checked. Usual polite and friendly greeting and coffee appreciated."
"He was friendly, knowledgeable and very easy to talk to, I was very impressed."
Cons:
"Went as had a recall notice on my father car. Ever since I have been receiving unwanted texts and emails about New/Used cars."
"I tried contacting the dealership twice with a query and never got a response so gave up and contacted another dealership who resolved the query straight away."
"Rang again & shouted at someone who eventually put me through to the service department."
"The staff are very rude and unhelpful. The staff can’t even bother to get back to you when you call or send an email, this is including the directors of the company!"
"Information that I requested was never provided, no apology given for the poor service received."
"Needless to say we didn't receive an email."
"Was not impressed with my interaction with this dealership. The vehicle was booked in for diagnostics and then a service, I was advised that I would receive a call post diagnostics advising me of what options were available - this call never took place."