Kwik Fit Plus - Bristol - Cheltenham Road Reviews Summary

Customer Service

Pros:

• "Extremely kind, helpful and quick service."
• "The Kwik fit team at Cheltenham Road we very good. They sorted my issue and spotted others that needed sorting and made contact with me to explain and ask permission for work required to be done."
• "Very quick and effective team."
• "Helpful friendly staff and genuine no-nonsense clear advice."
• "The guys are friendly and seem to know what they're doing! Got me an appointment quickly and kindly offered me tea/coffee etc."
• "Chris was amazing. No other Quik fits would take my car due to either only having one person or being too busy."
• "Great experience, quick and brilliant service. The staff were all really professional."

Cons:

• "Total amateurs! Everything they've done on the car, I've had to get redone."
• "Just seems kind of lazy and nerve-wracking that the staff didn't notice and don't feel like I can trust their judgement now unfortunately."
• "Felt let down by the company. Individuals did their best but so many failed promises of doing the work ‘the next day’ when in the end it took over a week."
• "TERRIBLE - STEER CLEAR AT ALL COSTS, GO SOMEWHERE DECENT."
• "DO NOT USE THIS GARAGE THEY WILL RIP YOU OFF!!"
• "They knew I have no knowledge of anything mechanical, and they definitely used this against me."
• "Gave me the worst advice. Replaced my catalytic convertor without bothering to investigate the root cause."

Pricing and Value

Pros:

• "chris told me that instead of a new tyre I needed a new wheel which saved me money."
• "They could have replaced it and charged me but they didn't."
• "Had some plastic dangling under my car... put it on the ramp, drilled new holes, fixed it. Done it for free!"
• "They inspected the tyre without any delay and kindly fixed it for me for not even a penny!"
• "After visiting my uncle in Hospital... this garage couldn't have been more helpful! Understanding my plight, the mechanic had my car up on a ramp in minutes... He also didn't charge me a penny and wouldn't accept a tip."
• "I received superb service from Chris who had this all sorted for me and back on the road, in a fraction of the time I had anticipated."
• "Chris was so welcoming and helpful fixing my car today, he explained everything clearly so there were no hidden costs."

Cons:

• "Way too expensive for replacement tyres. 4 tyre replacement quote in store started at £900 plus, lowest around £680 which is £200 more than online with same company, why!?"
• "On top of all this I had to spend two hours cleaning my seats as they were covered in oil and grease."
• "Took my puncture here and left it with them, they called me up saying it was too bad to repair and quoted me over £100 for a new tyre."
• "Went to get a second opinion in a local garage after kwik fit quoted me £607 for new brakes."
• "The people in Kwik fit are often nice, but I have found they always, always over charge you, often quite considerably."
• "They will break your car and do nothing but charge you to fix it."
• "Overpriced for what you get. I paid in advance online for an emergency MOT and interim service... I ended up paying £126 for an oil filter change and a visual inspection to check for faults."

Efficiency and Reliability

Pros:

• "They diagnosed the issue (tyre was deflating due to back right alloy wheel requiring refurbishment), put on the spare wheel and did tyre pressures so that I was safe to drive back to Sheffield on Monday."
• "We managed to get a last minute appointment to re-gas our car's air con and it was done really quickly and efficiently."
• "Arrived 6mins late due to traffic. Staff were friendly and understanding."
• "They fitted me in quickly and hopefully the problem is sorted."
• "Absolutely fantastic service, took my car in for a tyre warning problem today, I have to say this is the best service I have received ever, will definitely go back when I have any other issues."
• "The lads did a good job on the car and they did show me the parts in question that had to be replaced and the new parts."
• "While waiting for my MOT the waiting room was comfortable and there was coffee or tea."

Cons:

• "Took over an hour to replace one tyre."
• "Very poor service: on drop-off was informed that it would take 1hour 30 to change 4 tyres, returned after that time only to wait for another hour."
• "I needed 1 drop link to be replaced... I went back in and they did indeed refund me, saying it was the customers' responsibility to check what has been changed recently."
• "I waited around in the car park for over 30 minutes whilst they stood around chatting amongst themselves."
• "I turned up on a Sunday as I noticed that I had a screw in my tyre potentially a puncture I asked the man for a repair he started to look at the tyre saying that the tire was old the tire had plenty of tread and stated you might need a new tyre I said just want the puncture done he said we won't be able to do it as it might split and we haven't got a replacement he was making excuses not to do it."
• "Went in to have a seal repaired on a tyre... the extremely rude and arrogant man on customer services first tried to convince me that I didn't know what I was talking about."
• "MOT cost £700 and they sorted the suspension, had to take to another garage a few months later... Oh and they took 3 weeks to do it which wasn't needed."