Wex Photo Video Bristol Reviews Summary

Customer Service

Pros:

• "Liam. He was very helpful, gave me some great advice and had excellent customer service."
• "Brilliant help from the staff, especially Joe."
• "Great to still be able to find cheerful people that give you the impression of wanting to help you out."
• "Camera repair completed and a big thanks to Joe who has organised shipping the camera back to me, promptly and efficiently."
• "I spoke to Joe who was incredibly helpful."
• "I was assisted by Steve who could not have been more helpful or accommodating."
• "The staff are very attentive."

Cons:

• "The parcel force delivery company didn’t find my address and after so many contacts they put our £3200 camera outside of door, already opened."
• "Poor stock knowledge, when you visit they make you feel like you are intruding on their time, no courtesy to show the item after purchase."
• "Overall a very disappointing and costly experience."
• "To say I am disappointed at this service is an understatement."
• "I was very clear on what I wanted but not shown a single product that I requested and was spoken down to."
• "If you want to understand why shopping in person is becoming obsolete! Visit this place and you will be made to regret going there."
• "BEWARE of devaluing and misleading practice!!"

Store Experience

Pros:

• "Setting up my old tripod to compare maximum height with a newer model wasn't a problem as the store is roomy."
• "Although it is not my nearest Wex I will definitely go back knowing how welcoming the shop is."
• "To find easy parking for a city centre store, friendly approachable staff and even a coffee machine in the corner is quite remarkable."
• "Love this place! Great for all my #ContentCreator and Autistic #Filmmaker needs."
• "Comparing a new pair of binoculars with my existing ones at the store door was also easy as the store has a good view of at least one km in one direction, as well as shorter range 'targets' to look at."
• "A great store where you feel welcome and can repeatedly return for support when you need it."
• "Looking for high end photographic gear? This is the place to come for all your needs."

Cons:

• "The lens filter I was looking wasn’t in stock."
• "Unfortunately our choice of tripod was out of stock so we decided to order for delivery to our address."
• "The only reason I didn't give 5 stars is because they didn't keep any 2.72m wide seamless paper backgrounds in stock."
• "Delivered by PARCELFARCE was a disgrace and likely to lead them to losing this contract."
• "I ordered a camera Sony a7 4 from this store online. It took 4 days to come even though it was supposed for next day delivery."
• "WEX, YOUR PRICE PROMISE IS A JOKE."
• "NO, WE CANNOT COMPETE WITH THAT PRICE."

Staff Knowledge & Helpfulness

Pros:

• "The Bristol team are very, very knowledgeable and helpful."
• "All the staff at Wex were helpful, courteous and gave good advice."
• "Ryan Thomas. Ryan was most helpful, friendly and well informed."
• "Received outstanding service from everyone at Bristol, especially Joe, during my recent purchase of a whole need system when upgrading to mirrorless and changing brand."
• "Great service from the Team at Wex, in particular Garry who accommodated an examination of my kit as part exchange, at short notice."
• "I would recommend to anyone to pop in."
• "Hannah took time to show me a range of cameras, giving me the pros and cons of each model, without the hard sell."

Cons:

• "Part exchange wait for no specific reason to name a few. I solemnly vow not to give wex my business any more not that it matters to them....."
• "When I explained about the more natural lighting feel I wanted to create I was shown pictures they had taken (with very harsh lighting and not very well lit) to give me examples."
• "One of the legs on my Manfrotto 055 tripod became dislodged and I failed miserably to repair it myself."