Porsche Centre Leicester Reviews Summary

Purchase Process

Pros:

• "The purchase process was flawless."
• "A truly FANTASTIC experience of Porsche Leicester."
• "Many thanks to Louise at Porsche Centre Leicester for making the purchase and handover of our Porsche Macan such a great experience."
• "Best buying experience with Porsche center Leicester!"
• "I am delighted with the new car (718 Boxster GTS) and would highly recommend without reservation Porsche Centre Leicester."
• "The whole experience of Porsche Leicester was extremely pleasant, well managed by very friendly and hospitable staff who know they Porsches."
• "Great experience throughout the whole purchase and delivery process with Porsche Leicester provided guidance and genuine caring customer support."

Cons:

• "Your garage is a joke and a disgrace to the Porsche brand! Should have gone to Cambridge..."
• "Sales person I had the misfortune to deal with did not listen to a word I said to him, making two major blunders with my paperwork."
• "Sadly when it came to making payment the experience was rubbish. Porsche Leicester would not let me pay using my American Express card."
• "Absolutely useless at diagnosing faults and carrying out repairs, quoted for work not required and left fittings loose and parts missing after rebuilding car."
• "This dealership has gone from bad to worse."
• "Be careful when giving your car to them."
• "The experience I have just had is totally inexcusable. I paid nearly 2.5K for a service... then on the way back the brake pad lights come on."

Customer Service

Pros:

• "I received excellent service when purchasing my new vehicle."
• "Extremely pleased on how everything was dealt."
• "I have been very impressed by the excellent level of service from Jas Singh."
• "Everything was dealt with professionally, courtesy car given and matter resolved!"
• "The reception staff were very friendly and welcoming."
• "The service from Porsche Leicester is very personal and that sets them apart from everyone else."
• "The communication and customer service was amazing."

Cons:

• "Once again a complete disappointment... After waiting 1 month for my car to be worked on, arrived at the centre only to be told that my courtesy car was not available."
• "I had a real bad experience with Alex, wanted to choose the car for me and did not let me even go through the options."
• "Waited weeks for a test drive and finally Alex gets us booked in. Day before he cancels as they have sold the car."
• "There was one in the prep bay but sadly this was not an option for us to try? Why?"
• "The attitude and unprofessionalism of their Aftersales Manager (Matt), the Dealer Principal Steve Dickensen has been utter lamentable and a disgrace to the dealership."
• "I tried to contact Porsche Leicester and hoped they would help me escalate this but in my experience once they've sold/leased the car they really aren't interested!"
• "Horrendous experience at this Dealership."

Staff and Management

Pros:

• "Many thanks to Tim Hill for such an enjoyable day, great level of detail in the handover and a thoroughly thoughtful handover gift."
• "I was introduced to Jeff Canton, he was very knowledgeable and in my opinion was probably one of the best sales execs I have had the pleasure to deal with,"
• "Emily Rudd is a real delight to deal with, she knows the brand inside out."
• "Having picked up various cars from Porsche Leicester, I cannot fault any member of the team."
• "Jas Singh from sales and Jon Wilkinson as the business manager... Both were excellent taking time to discuss and explain all aspects of the purchase."
• "The staff extremely friendly, every time I’m there they would offer me a drink or two if it takes longer to establish what I need."
• "The girls at reception are so attentive and always checking if you want a drink or snacks."

Cons:

• "A dealer who sells a significant number of their rare car allocation to one customer who then hands them back for both to profit from the premium prices they are sold for."
• "They left me with the crack, not returning my calls etc. Complete joke for the Porsche dealership!!!"
• "Management not interested either."
• "However, I have had various issues with VW finance, namely the return of my £5k deposit, VW consistently taking payments from an old account despite me having raised this with them on more than one occasion."
• "I have had better service at a McDonalds drive through."
• "I live very close to the dealership so I visited in person for advise... Her lack of effort was evident."
• "The salesman just treated me like I was an idiot without a clue, who wanted to go for a joy ride in his shiny car."