Snows Toyota Chichester Reviews Summary

Customer Service

Pros:

• "Thank you Matthew Khan for a fantastic service! Really helpful and informative."
• "Robin in the service department and Mark, the mechanic, were excellent."
• "Had an awesome experience of getting my Toyota Yaris through its MOT with Robin!!"
• "Very happy with the service I received from Waterlooville Toyota."
• "Matthew kept me up to date on the due date of the car."
• "I recently had the pleasure of working with Levi during the process of purchasing my first car."
• "Spent a full day with Matt Reed here looking at a Rav4."
• "I was extremely pleased with the efficiency of Snows Toyota Chichester for my Vehicle Recall appointment."

Cons:

• "Toyota Yaris - purchased from here July 2022. From the very first day I sat in the car, the front sensors have been faulty."
• "It was great the only problem was the delay caused I believe by a failure in one of your machines."
• "Having been emailed 3 times plus 1 text message and 1phone call about my service +mot talk about been hassle 😡."
• "Arranged for car to go in for a recall issue 3 weeks ago. Was advised Snows would give me a curtesy car."
• "On arrival for a 10am service I was horrified to learn that it could be 4pm before it was ready."

Staff Professionalism

Pros:

• "Paul Littlejohns at your Chichester branch was very helpful."
• "The whole team are beyond amazing and really go the extra mile."
• "Paul Littlejohns looked after me from initial visit to look at replacing my car on part exchange."
• "My much loved RAV4 has recently been in the care of your excellent service team."
• "I was impressed with the way your staff conducted the sale of the vehicle to me."
• "Robin was patient and thoughtful and explained everything I needed to understand about my car repairs."
• "Levi was fantastic. He couldn’t do enough to make the experience of buying a new car any easier."
• "I was very pleased with my experience. Levi’s pleasant manner, patience and excellent communication skills."

Cons:

• "My husband was disappointed when he approached this company, because his agreed but not yet entered in the system order suffered an increase."
• "I was extremely impressed. Very courteous, friendly, knowledeable and helpful. None of which are most car dealers famous for."
• "We were exceptionally interested in a new Toyota Land Cruiser and were prepared to place a deposit on a new vehicle."
• "I haven’t got enough praise for the staff at Snows Toyota."
• "Having visited couple of other dealers, I was lucky to be served by Lauren, and highly recommend Snows Chichester!"

Vehicle Quality

Pros:

• "Absolutely terrific. The whole experience was a joy and made very easy by Matt."
• "Have purchased a CHR from Snows Toyota and been served by Matt Khan, through the process he’s been diligent, professional, courteous."
• "The staff demonstrated professional, friendly and accommodating skills and navigated the whole purchase process with great care."
• "My mum and I had excellent service and care from Lauren when buying a used car."
• "We went to Snows Toyota Chichester just to have a look and ended up buying a C-HR (which we are really pleased with)."
• "I have bought many car's from garages in my time but Snows was way better by far than all the other garages I have used."
• "I visited snows toyota in Chichester last Monday where i was greeted by paul and another member of staff who both were very friendly."
• "We received phenomenal service from Paul Littlejohns at Snows Toyota Chichester."

Cons:

• "Toyota Yaris - purchased from here July 2022. From the very first day I sat in the car, the front sensors have been faulty."
• "Having been emailed 3 times plus 1 text message and 1phone call about my service +mot talk about been hassle 😡."
• "Arranged for car to go in for a recall issue 3 weeks ago. Was advised Snows would give me a curtesy car."
• "It was great the only problem was the delay caused I believe by a failure in one of your machines."
• "On arrival for a 10am service I was horrified to learn that it could be 4pm before it was ready."