CareCo Leicester Reviews Summary

Customer Service

Pros:

• "We got an amazing level of personal care and service by Michael."
• "Rob was extremely helpful. Nothing was too much trouble."
• "My father went to purchase a new mobility scooter... Dean at CareCo was amazing with my father."
• "Michael was brilliant at the Leicester showroom."
• "Awesome experience in the Leicester showroom today... Emily was so attentive to the needs of my elderly father."
• "Visited the shop on St. George's Way in Leicester and was served by the most amazing, kind and helpful man."
• "Salesman Dean was superb in Customer Dealing and Customer Satisfaction."
• "Michael Turner at Care Co in Leicester was absolutely brilliant helping to sort my mum out with a new riser-recliner chair."

Cons:

• "Hm, waited to be served. There were 3 staff members in the store... Not a great first experience for a first time customer."
• "Unfortunately this was my worst experience of a CareCo store to date... she didn't seem to know much about the products."
• "Customer service at Leicester showroom is non-existent, we went with the intention of purchasing a mobility scooter... came away empty handed."
• "Never use these as you’ll be left thousands out of pocket bought a mobility scooter from here in good faith... Careco have said I’m at fault."

Product Range and Quality

Pros:

• "Very helpful Salesmen and a great variety of appliances, mobility scooters and recliner chairs."
• "Dean took the time to show us everything we needed and answer all our questions."
• "Emily was so attentive to the needs of my elderly father... She clearly knew her stuff."
• "Went to CareCo In Leicester, we needed a wheelchair for my 91-year-old grandad. Michael was brilliant he explained everything so well."
• "Michael remembered me from 3 weeks ago when I came to ask about it... His provided me with information on aftercare."
• "Visited store today, received excellent customer service from Robert Wood. He was extremely helpful, providing us with full information on several products."
• "We entered CareCo and were greeted by Robert Wood... he gave us very sound advice on things that we had not thought of."
• "Great service, Becky was helpful and advised us on the best options available to us."

Cons:

• "I recently purchased 2 Ergo Plus drinking cups for my 100-year-old mother... they are dangerous because the lids won't stay on."
• "Mum and I went to Leicester showroom with a scooter in mind. They didn’t have that model and wouldn’t recommend it."
• "Had to tell them box was laid upside down even though it says this side up. Need courtesy training."
• "I had a few problems with the paintwork on my wheelchair and contacted customer services and they wanted me to send it off for assessment."