"This dealership always delivers! First class customer service with a smile all round."
"I had an excellent customer service experience with Jerry and his team."
"Outstanding Customer Service from Lewis today on the purchase and delivery of the Aygo chosen for our daughter."
"Steve and the service team are incredible, never have i had such impeccable service with my car - highly recommend!"
"Absolutely brilliant as always updated every step of the way."
"James and Luka made my whole experience with Toyota pain-free. Exceptional customer service throughout."
"Jerry had excellent customer service skills, went above and beyond in his role."
Cons:
"We got the impression that because we were buying a used car we were not really important to them."
"I felt like a number rather than a person or valued customer."
"Really pleased with the actual car but customer service and competence are not good."
"The sales team reneged on their promise to fill the tank."
"Despite being pleased with the vehicle we would not recommend this dealership at all."
"The worst customer service I experienced in my whole life, poor knowledge from the mechanics."
"I booked an intermediate service and they tried to charge me for a full service. The reaction from the service manager was aggressive."
Dealership Experience
Pros:
"We are grateful that David and Snows at Hedge End gave us this positive experience."
"To sum it up, we drive 30+ miles to come to Snows, because they're better than the multitude of other dealers who are closer."
"First time purchasing from Snows and Toyota. It was a great experience and awesome service to boot."
"Many thanks to Jerry and the whole team for getting us back on the road to Belgium within 24 hours of our arrival at the garage."
"Snows Hedge end were very helpful from the start."
"I am never disappointed with the treatment I receive at Snows Toyota."
"Snows Toyota Hedge End were great because they were very professional, whilst being friendly."
Cons:
"After being ignored for pretty much fifteen minutes it's more, we were eventually looked after in a pleasant and appropriate way."
"Upon arrival, I was met with a rude and rushed demeanor from the staff."
"Another horrible thing was all the hair left on the head liner, I'm assuming dog hair but not very nice whatever!"
"This means that when I drove my father home and my fiancee out that evening, I was unwittingly putting their safety at risk without the passenger airbags operational."
"Felt pressured into bringing my car into the dealership earlier than the appointment that was agreed upon."
"Regrettably, I never received the promised call, leaving me completely unaware of whether my car was indeed ready for collection."
"To make matters worse, unlike other customers, I was not offered any refreshments upon my arrival or during the time I came to collect my car."
Vehicle Service and Maintenance
Pros:
"The car was prepared at the highest level and looked amazing, we couldn't ask for anything more."
"I am confident that they will provide excellent after-sales service and I will want to continue my long-term relationship with this dealer."
"Quick callback following my initial enquiry through Autotrader."
"Any issues with the car were sorted out promptly, including collection and dropping the car back same day."
"Steve Hall and his Team did a fantastic job on my old Toyota Yaris. Steve was very courteous and professional throughout; was very helpful and friendly."
"I am enjoying driving new and I must mention that after sale service provided by Chris at Snow Toyota is super too."
"Had complimentary outside wash but they cleaned inside too!"
Cons:
"Furthermore, upon reviewing the health check report, I noticed a glaring omission: the brakes were not inspected."
"Very polite service at all times. However, when I drove home from the garage, there was a rattling noise coming from what I thought was the engine."
"Changed a brake light bulb 2 years ago no charge except for the bulb, went to change another bulb this time charges £20 for a 6 minute job!"
"I found that the engine bay was very dirty."
"All inside the door and around the filler cap was filthy."
"Everything was done to a very good standard and overall I am happy with how fast the delivery of my vehicle was organised. I would like to note however that the party who washed the car before the collection chipped off half of the first letter on the “Supra” badge located on the boot of the vehicle."
"I was also disappointed that the boot had not been vacuumed clean."
Staff and Customer Interaction
Pros:
"Very friendly and personable. He made things very easy for me."
"Was immediately offered a hot drink and a seat and wasn't kept waiting to see the sales advisor."
"Luca in the new sales team really went above and beyond to find me a new car within my budget."
"Thomas Gregg was our salesman and was incredibly helpful and nice."
"James always had time to discuss any questions, queries or concerns."
"I cannot speak highly enough of this dealership. Callum went above and beyond the expected levels of service to make sure we were happy with our purchase."
"The service I received form Lucy at Snows Toyota was just brilliant and she was so nice and professional the whole way through."
Cons:
"They don’t phone when your car is ready, 2 times my car was left overnight because they forget to call."
"Sad that pickup now costs £20, but I understand that costs are rising."
"The parking guy who probably had the most difficult job in the place was the nicest person onsite and the sales team could learn a lot in customer service from him."
"4 times I been with the same issue till they diagnosed it."
"Unfortunately, that call never came."
"Another thing that really phased my daughter was she had to drive between the 2 main dealers, which had posts either side of it, and reduced lighting."
"Disappointed that again my display had not been left how it was when I brought it into Snows."