Address: Unit 17 Oak St, Quarry Bank, Brierley Hill DY5 2JH, United Kingdom
Phone: +441384913422
Rating: 4.8
based on 90 reviews.
Customer Service
Pros:
"Phone calls were professional whilst also being warm and friendly."
"My initial questions and quotes were dealt with in an extremely prompt and professional manner."
"Rachel was very friendly and helpful and answered all my questions."
"Rachel was brilliant to deal with if u had any questions always happy to help us with a call or email."
"Rachel was very helpful. Once ordered I was given a delivery date and time slot."
"Rachel was very efficient and helpful."
"Rachel help us to sort all that out, she was able to sort out the various upgrades we wanted."
"Very pleased with all who helped, specially Rachel, also John & Mark who erected the Shed, two nice chaps who explained everything."
Cons:
"Disappointing delivery. Be wary - if you are a foot over their measurement to installation point they will not wait even 15mins."
"Poor communication. Useless instructions being a YouTube link to an unrelated summerhouse."
Quality of Product
Pros:
"The materials used are of a high quality and the finish to shed is truly fantastic."
"The build was superb quality. Chestnut shed take pride in making sure the build was absolutely right down to the last detail."
"It’s exceptionally well built and should last for many years."
"The delivery and installation lads were great with my parents."
"Very pleased with my new shed/workshop/mancave - thank you! Good solid construction."
"What an installation team they have. !!!! They arrived at 7.30am and were finished by 9.10am however the quality and ability was awesome.!!!"
"Quality materials very rare these days. What an excellent company great communication would highly recommend."
"The shed had been put together brilliantly."
Cons:
"The floor is 19mm Shiplap with a bevel on rear of boards which catches all the dirt, great on walls but not the floors."
"Shiplap board underneath windows has the tongue left on and went glazed rainwater will get into the shed."
"The door did drop and I was told that was to be expected, so I re enforced it with some brackets, longer hinges and a skid plate to hold it when closed."
"The shed was well made apart from a few knot holes in the roof."
Delivery and Installation
Pros:
"Access to my shed base was not straightforward but the guys did everything possible to find a solution."
"The delivery and installation lads were great with my parents."
"On installation day Tony and Mark arrived early and we're a pleasure to deal with."
"I’m very happy with the shed, exactly what I hoped for. Highly recommended."
"Absolutely fabulous! Nothing is too much trouble. The Quality is excellent."
"We couldn't be happier with the service we have received from Chestnut sheds."
"Tony and John arrived on time, were professional, polite and tidied up afterwards."
"The two guys who delivered and erected the garden house were part of the family firm and they were professional, polite and respectful."
Cons:
"Arrived on time but it was extremely heavy and we had great difficulty carrying it along side of the house."
"Disappointing delivery. Be wary - if you are a foot over their measurement to installation point they will not wait even 15mins."
"It was disappointing not to have a list of materials and any assembly instructions."