ShedsFirst Ltd Reviews Summary

Ordering and Delivery Process

Pros:

• "Shed arrived later then originally quoted, was of good quality."
• "The shed itself is perfectly good and it was delivered within a few days."
• "Ordered a large garden shed and was expecting a long wait for delivery, the shed was delivered within four weeks - sooner than expected."
• "The shed was built to order and arrived precisely when it was due."
• "Ordered and paid for a shed which they don’t actually have in stock, then offered a substandard shed for more money! Asked for money back and they did refund me."

Cons:

• "Delivery cancelled without a phone call. Sent an email then would not agree with a first delivery 3 days later."
• "Delivery was delayed and had to be repeatedly chased."
• "Delivery was a week late, however, the main problem was a section of the floor was missing."
• "The shed itself is perfectly good and it was delivered within a few days, most other firms had delivery times of a few weeks."
• "I ordered a shed from ShedsFirst early last year and although it was not competitively priced, the delivery time was considerably shorter."

Product Quality

Pros:

• "Shed is fantastic quality, everything goes together as it should and no nasty surprises."
• "The quality of the wood is really good."
• "The build quality is of a fairly high standard."
• "The shed was good value and delivery was free."
• "Excellent quality and well-machined components."

Cons:

• "Both floor and roof were made from cheap fibre board."
• "Absolutely shocking build quality by the driver, who admitted he wasn’t an installer."
• "The shed itself is perfectly good, but the delivery was with various pieces missing or wrong."
• "The shed parts, owing to delivery delay, have to remain largely unexamined and where they are until we are able to rebook the erection date."
• "The shed arrived after 3 different delivery dates (LATE)."

Customer Service

Pros:

• "Great to deal with a company who responds to phone calls and updates you well."
• "Excellent company fantastic communication with customers."
• "From first contact, I was impressed with the polite & friendly staff."
• "Good good good. Excellent customer services, prompt delivery with tracking and very good aftersales."
• "The lads turned up in good time, they were pleasant and very professional."

Cons:

• "One of the worst experiences buying online."
• "Shed was installed in the dark, absolutely shocking build quality."
• "Shed arrived later then originally quoted, the base was not correct."
• "Poor customer service .. Ordered shed back in Feb 2021 in which they took my money £1k and forgot to place order!!"
• "Never responds to emails."