Northern Garden Sheds Ltd Reviews Summary

Customer Service and Communication

Pros:

• "The whole experience was everything customer service should be."
• "Ashley kept me informed at every point where I needed to confirm something such as door or window location."
• "Great service and product, high quality sturdy hut, best price I could get anywhere."
• "Fantastic service with the installation of our 20 x 10 summerhouse being completed within 4hours."
• "The whole process from ordering to delivery was excellent, very professional and efficient."

Cons:

• "One problem after another and now its leaking in. Would not recommend."
• "There was a delay on the delivery date but that was to be expected due to covid and the shortage of timber."
• "Communication was a bit hit and miss with September build being then Late October and price increases."
• "Initially ordered a shed early September 2017. Was told it would take 6 weeks for delivery. It's now mid-November... Not a single apology and no shed, just a shed-load of arrogance."

Quality and Craftsmanship

Pros:

• "I was immediately impressed by the quality of manufacture and how good they looked when assembled."
• "The quality is superb, the only thing was the rain snookered the finish on the roof for gluing the rubber and fitting the guttering."
• "Perfect service from start to finish. Top quality materials 19mm treated wood, rubberoid roof."
• "The build quality was excellent and the customer service from Ashley was first class."

Cons:

• "Disappointed in quality of shed. Warped timbers, leaking water, timbers shrinking so much the planks are separating."
• "Shed provided not fit for my purpose. Incorrectly designed & with cheap hinges & Locks."
• "Shed has been up 1 1/2 year and roof is like a civ. Leaking in about ten different places."

Delivery and Installation

Pros:

• "Delivery was within 5 minutes of the agreed time, our installers, Darren and Michael were courteous, tidy and skilled."
• "Shed construction was fast and efficient and both lads were helpful and friendly."
• "The lads dismantled our old shed, tidied up and put up the new shed in just over an hour."
• "The quality for the price is amazing too, thank you Northern Garden sheds!"

Cons:

• "Cancelled order after waiting 3 months for a garden shed originally promised to be built delivered in 4-6 weeks."
• "Been saving for this for weeks and was ready to have it installed. Cancelled other commitments and had everything ready for Saturday delivery - waited all day. Nothing happened."
• "Looked around for a while, decided to go with northern garden sheds emailed them to tell them I was ordering on the Friday on the Thursday there was a sudden price increase of £250."