The Lakeside Café Reviews Summary

Location & Views

Pros:

• "Homemade food, polite staff, stunning location, a must for everyone, average prices for a Sit Down in today's world."
• "Nice location with lovely views over the lake. However it is very overpriced."
• "Great views of the lake, especially from the outdoor terrace."
• "Such a beautiful location. A stunning lake with swans and ducks."
• "Especially if you live in Leeds, you don't need to go far. Rather than taking a train to visit 'Lake District', you can walk to Roundhay to see the same 'heaven'."
• "The setting, at the side of the lake is excellent."
• "The real showstopper was the view."

Cons:

• "The only positive of going is the view of the lake from the balcony."
• "The outside needs a good clean full of cobwebs."
• "Plus the wooden barriers outside look as if they need a good clean as its full of spiderwebs all the way throughout."
• "View of the lake whilst sat down is bad due to the railing type used."

Service

Pros:

• "Wonderful service from really good staff."
• "Nothing was any trouble for the staff who were very polite and cheerful."
• "All staff were wearing PPE and a 1 way in and 1 way out system were in place."
• "Great seated service. A good place for refreshment whilst exploring Roundhay Park."
• "Friendly staff still had time to smile and to personally deliver extra warm milk to our table."
• "The staff were so friendly and helpful and the food was really tasty."
• "The staff there go above and beyond as my daughter is young they are always first to ask if I need a hand getting high chairs etc and do it without any hesitation."

Cons:

• "Appalling service."
• "Awful customer service with everyone we delt with being extremely rude."
• "No order to the chaos, the poor staff look beleaguered."
• "Nobody came to serve us, despite at least 3 of the staff knowing we were there."
• "Service was poor and staff member who served us was not accommodating."
• "The staff didn't appear to know what they were doing, nor did they appear very friendly."
• "We practically had to beg them to take our order."

Food Quality & Diversity

Pros:

• "Serve some great cakes and biscuits too."
• "Cakes are really moist and tasty."
• "Vegan cake applauded by our Vegan."
• "Meals are generally cooked well and taste nice."
• "The food is excellent, really well prepared and dished up good looking."
• "Foods freshly made and some lovely cakes."
• "The food is good and imaginative at a reasonable price."

Cons:

• "Very poor, we had sandwiches which were all bread, hardly any filling."
• "Overpriced food - £5.50 for an fried egg sandwich? the prices are outrageous."
• "Poor quality food."
• "Food wasnt all that greate."
• "Food and drinks are overpriced with poor portion sizes and isn't the tastiest."
• "Very disappointed with the quality of the fish."
• "The fish and chips was awful and would never order again. The peas was dry and the fish was soggy."

Pricing

Pros:

• "The prices were just right!"
• "Good quality food, good portions, good service, expected fair prices.....you get what you pay for!"
• "Prices are in the expensive side but worth it."

Cons:

• "Very expensive for a coffee and slice of cake."
• "Steep pricing of food and beverages."
• "The food is extortionately overpriced."
• "Absolutely extortionate prices for everything that they sell."
• "Paid 35 for three sandwiches and a Coke."
• "I think it's a bit dear, but you're paying for the location."
• "It's not cheap. The food is good but I'd still say it's on the steep side."

Facilities & Cleanliness

Pros:

• "Toilets are inclusive of disabled and baby."
• "Outdoor seating on the terrace, tables at an appropriate distance from one another and fast and friendly service."
• "Toilets are very clean service very good order at the bar fully licensed."

Cons:

• "Ladies toilets weren’t great, several missing loo roll, given the footfall they need some housekeeping."
• "This place is not good if you have a wheelchair to push. Disabled toilets no loo paper, disabled doors faulty, expensive food and drink sold to a captive audience."
• "Teapots were dirty."
• "Bit dirty and crowded also alot of midgies."
• "The toilets leave a lot to be desired."
• "Toilets not well looked after."

Management & Staff

Pros:

• "Friendly service as well, polite staff."
• "Very friendly and good service."
• "The staff though few, were well organized and we were seated straight away."
• "The manager was lovely, she was on the floor helping to keep the cafe clean and in ship shape."

Cons:

• "Management need a kick up the backside. Not enough staff working at this large café and the food quality is poor given the prices they're set at."
• "One more thing we have noticed there is no diversity in the staff which makes us wonder what their views are with regard to employment and equal opportunities?"
• "The staff seem unwilling/unable to answer questions on allergens on their menu items."
• "Very weird vibe place ... on one hand lovely Caffè with beautiful view and on the other hand you see 15 year old staff working and getting abuse from management, all the staff look very stressed and under pressure."
• "The manager was very rude and the customers sitting next to us have noticed."
• "Since the manager handed the running over to his very rude not so friendly daughter surprised he still has a business left!!!"
• "Staff are somewhat disinterested. There’s hardly ever a smile or thank you."