BMW Financial Services Reviews Summary

Customer Support

Pros:

• "I had a lovely experience with BMW FS. It was easy to reach who I needed on the phone for the settlement figure, and I received clear instructions on how the payment would work."
• "I recently applied for finance to PCP a brand new BMW 128ti. The Assistant was very helpful with my inquire which I was pleased about."
• "I have had a great experience with BMW Financial Services, until recently."
• "I have had the most pleasant dealings with BMW than any other company I have dealt with being in business."

Cons:

• "Imagine paying £485 a month every month for 60 months without any late or missed payments, and then being denied the chance to put the £10k bubble payment on finance."
• "Extremely disappointed with BMW Financial Services' lack of support and accountability regarding my persistent car issues."
• "I used BMW Financial Services for 10 years but decided to pay the balloon payment and keep my current car. I was then shocked to find that BMW Financial Services had taken a further £18,000 out of my bank account."
• "The guys on the phone don't seem to want to do any work, very poor work ethic."
• "BMW finance are absolutely ridiculous. I have been with them for 3 years never missing a payment or in arrears. I decided to retire but I had to make a voluntary termination."
• "Beyond unprofessional. Almost impossible to speak to anyone in their customer service centre, emails take months to be responded to."
• "I just want to give everyone an update since my last review. I've still not heard anything from anybody."
• "BMW Financial Services were a fantastic funder, not only offering fabulous customer service but very competitive rates and so I’ve been with them for circa 16 years. This past year it’s been like dealing with a completely different company."

Communication and Responsiveness

Pros:

• "I received clear instructions on how the payment would work and within a week received confirmation that BMW FS had released their interest in the bike."
• "BMW financial services have been amazing for the last 5 years! After I changed my car for a newer BMW they have been ridiculous."
• "Reviews of this company are always going to be divisive, but my experience has been pretty positive. At the end everything was explained clearly, vehicle collection was easy to arrange."
• "The Assistant was very helpful with my inquire which I was pleased about. Their online platform, however is rather poor."

Cons:

• "Their refusal to support or take ownership of the situation is utterly disappointing and reflects poorly on their commitment to customer satisfaction."
• "Having already paid them £18k, there were insufficient funds in my account to clear the payment, leaving me heavily overdrawn and unable to access any funds."
• "Save yourself the aggravation and never use bmw fs for buying a new car. Their own failures to restart payments after payment holiday meant a default on my credit file."
• "Contact bmw to discuss a payment was on hold for 45 mins for an advisor to answer repeatedly said hello at 12.08pm then the call disconnected did not attempt to return my call."
• "BMW Finance are refusing to honour my short term right to rejection without any supporting evidence. It took them 8 weeks, to reply with a unsatisfactory 'copy and paste' letter."
• "I have had terrible communication through my whole vehicle rejection process."
• "There is a culture from the top that complainants will go away if you ignore them long enough. Passed from department to department on calls lasting over one hour on two occasions."
• "Where do I start ? With the vehicle which was only 12 months old and with less than 2000 miles on the clock needed new discs and pads all round at a cost of £1000 to me as it was 'wear & tear'."