Golden Heart Bristol Reviews Summary

Food Quality

Pros:

• "Food is always fantastic, the choice of drinks is brilliant and they are very dog friendly."
• "Had pork belly with scallops for main, which was absolutely delicious!"
• "The vegan menu was full of options and compliments to the chef were sent back over the food which was apparently the best vegan meal she had ever tasted."
• "Great atmosphere and the food was amazing."
• "Food was delicious."
• "We had a lovely evening meal that was delicious and well worth every penny."
• "The roast pork was divine, as was the beef."

Cons:

• "Service was really poor, food came out and was totally bland and over cooked had to send it back then sat for 30 minutes not being offered a drink."
• "Dessert took a while to come & the custard was luke warm."
• "We had a starter that was unbelievably bad, a block of cold butter with some fish drawn in mayo."
• "The Pea purée was clearly microwaved and was super dried out and inedible."
• "Soup was watery too hot which burnt my tongue and lacking flavour."
• "The only negative comment I had from a couple of guests was that the vegetables were very firm."
• "The chips tasted burnt, the batter on the fish was so oily all i could taste was cooking oil, not even a hint of fish, and the mushy peas were dry and unpleasant."

Service

Pros:

• "Warm welcome and very friendly service."
• "Special mention for our server, Amy, who was friendly, helpful and very kindly gave me a free pot of custard with my crumble dessert."
• "Service with a smile was prompt and accurate."
• "Service is spot on and they are very attentive without being over bearing."
• "Our waitress was amazing very professional and on one of her first shifts."
• "Our server was really friendly and nice throughout, she was doting and I actually commented on how nice she was."
• "Staff were attentive and very polite."

Cons:

• "The staff were not coping with the Christmas meal parties, making our meal 90 minutes longer than it should have been."
• "Pre booked a table for a family Boxing Day meal. Upon arrival we were informed that 2 of the 7 main courses of the Boxing Day specific menu were not available."
• "Table service was absolutely terrible. Only 3 waitresses for a fully booked evening."
• "The service was pretty good although I was a little disappointed."
• "Service was a total let down. Very very very slow service."
• "The staff were lacking, i had to wait for my server to finish her ten minute conversation about her love life with her colleague before i could get her attention, despite shouting excuse me many times!"
• "Only real hitch was we ordered coffees and 1 dessert and the dessert definitely got forgotten, only coming long after we finished our coffees."

Atmosphere & Venue

Pros:

• "Great parking, beautiful venue."
• "We sat inside, tables were cleaned and there is a good system in place."
• "Ambiance, service and food were great."
• "The dining area is really nicely set out and spacious."
• "The pub is a really attractive place with a small cosy bar area and a lovely dining area."
• "What an amazing place."
• "A very nice atmospheric pub."

Cons:

• "We sat in the bar in the top corner and the first thing that struck me was that the furniture really needs a good clean."
• "The atmosphere was dull and unwelcoming."
• "The bar has lost its cosy comfy charm and now looks like a chain style wine bar."
• "The first thing that struck me was that the furniture really needs a good clean."
• "It's a very overpriced pub (£6 a pint, £10 a cocktail), high staff turnover. Food can be very hit and miss."
• "The place is empty and lacking atmosphere and would not recommend."
• "The classic wooden bar has been replaced by a column of white plastic."

Value for Money

Pros:

• "Its not the cheapest place to eat but I think its worth it."
• "We had a lovely evening meal that was delicious and well worth every penny."
• "Initially I thought the food prices were quite high but the quality was well worth it."
• "We ate out on a 'eat out to help out' day so it was an absolute bargain for the quality of food."
• "Portion sizes were great too, amazing value for money with this combined with the amazing taste."
• "Food was delicious! Atmosphere was great, service was excellent."
• "The food was the best my partner and I have had, steak was perfect."

Cons:

• "It is expensive and the meal sizes are small."
• "Food was a little on the expensive side but non the less was delish."
• "I wouldn't mind paying the ridiculous prices for the food if the service was half decent."
• "The prices are high, £36 for two roast lunches and two drinks."
• "Had the dirty burger which was overpriced at £17 which was very small and came with a handful of skinny fries."
• "Very disappointed, understand it was a busy Saturday evening, but long wait for food."
• "The main course of SeaBass was really overpriced for the quality of the dish."