The Duck & Willow Reviews Summary

Wedding and Event Hosting

Pros:

• "Had our wedding in the garden of the Duck and Willow. The food was delicious, the set up was tasteful and all the staff were wonderful and very sweet."
• "Have been here twice now. Once was with work, using their outdoor marquee/tent which was fantastic! Amazing food and impressively warm given it's a marquee."

Cons:

• -

Food Quality and Variety

Pros:

• "The food was delicious, the groom has a dairy allergy and they went above and beyond to cater for the allergy, without losing quality."
• "Every part was cooked beautifully and the desserts also were on point!!"
• "Food has been delicious on both of our 2 visits, we feel blessed!"
• "Very impressed, the steak was cooked perfectly it's clear that they have a very good chef who cares about the food they're serving."
• "The food was spot on and faultless in everyway."
• "They were really accommodating towards my vegan diet and had lots on offer."

Cons:

• "Food has declined over the last 2 years, though. Menu has primarily become limited to a few burgers."
• "We've had some really lovely food here in the past, but this time 4 really dry disappointing burgers were served up."
• "Food was expensive, £16 for a burger! Definitely not worth the money or customer service."
• "The most disappointing experience ever food wise. The staff were fantastic but the food was atrocious."

Service and Staff

Pros:

• "All the staff were wonderful and very sweet."
• "The staff were very helpful and the atmosphere just perfect."
• "Max upon arrival was so friendly and made sure we had everything we needed."
• "Staff are friendly and attentive, food has been delicious on both of our 2 visits."

Cons:

• "Had to wait an hour for our food (which was pre-booked) otherwise would be 5 stars."
• "Waiter took order our order without writing it down, then completely messed up the order."
• "Food was delivered too wrong table, eventually delivered to me, with a half eaten plate of chips. No apology from the waitress."
• "We waited over an hour for food then served our meals to another table who handled the food (burgers) then realised the mistake they took the meals away and tried to serve to us !!!"

Ambiance and Setting

Pros:

• "Nice outside area. When we first went - there was a good menu, and the place was seen as a bit of a 'gastropub'."
• "Very friendly service and great atmosphere, it felt like a real pub."
• "Beautiful little pub. My family and I was greeted by Max upon arrival and he was so friendly."
• "A cosy and warm feeling pub. We attended for a private event which was hosted and catered for in a lovely, well presented and warm Marquee at the rear of the pub."

Cons:

• "The only problem was that it was a bit windy and the umbrella went flying over the wall, and it was a bit scary and dangerous for those sitting nearby."
• "We sat outside - the music seemed a little intrusive inside - near the small play area."
• "Place looked lovely, so did the menu but that wasn't my experience."
• "Service was unhurried, not in a bad way. We were given plenty of time with our meal and not pursued to pay the bill."