Greengage Reviews Summary

Staff and Service

Pros:

• "I always bring my little ones here and the staff have always been great, very friendly and helpful."
• "Claire the manager is warm, welcoming and makes sure you have a good dining or drinking experience."
• "Food has always been spot on and even in busy times staff have been friendly and polite!"
• "On arrival the greengage was packed full staff friendly and helpful."
• "The lady behind the bar was run ragged! Between 2 bars, well done to that lady, all with a lovely smile and a sense of humour."
• "Victoria was very polite and told us there will be a half hour wait for our food order but it did come quicker than was told, waitress was polite and asked us if everything was ok, food was hot and a good portion size, would deffo return again :-)"
• "All the staff members were really helpful, polite and very accommodating."

Cons:

• "Rude, I stepped in the door with my kids to meet their mother on her birthday and was told 'no kids'."
• "BARTENDER WOMAN WAS EXTREMELY RUDE .... DIDNOT OFFER TO HELP WITH DRINKS DESPITE SEEING THAT I HAD TWO CRUTCHES AND A SUPPORT DOG TO MANAGE."
• "When waiting to be served at the bar the waitress was rude and acted like she really didn't want to be there."
• "Waiting staff being rude to customers and their own staff."
• "The lady that runs the place is grumpy as sin so don't expect service with a smile either."
• "Claire, was abrasive, at times, down right aggressive."
• "Little disappointed have used these guys a while... Rude staff unpleasant attitude and they need to learn whats what."

Food Quality

Pros:

• "Food was smashing service was slow."
• "This is a cracking estate pub... Basic food at a fair price. Good beer for less than 2.40 pint of John Smith."
• "Thankfully when it did arrive, it was hot and cooked well."
• "Starters were good my main course was salmon and salad the salmon was cooked perfect for me."
• "Food tasted delicious."
• "Wow, haven’t had a good steak in so long and that was mouth watering. Honestly best steak I’ve had in a while, cooked to perfection."
• "The food was served promptly and was tasty."

Cons:

• "The food when we got it was over cooked and bland."
• "Lovely staff but the food was awful and left there feeling very sick."
• "FOOD WAS COLD GAMMON WAS CREMATED."
• "Food was very poor quality. Couldn't even bite through garlic bread."
• "Steaks were like minute steak's no exaggeration, and certainly not sizzling."
• "Food cold .. steak like the soles of my shoe .... mac cheese like wallpaper paste."
• "Our roast turkey was just diabolical. I’ve never had such a dry turkey!"

Cleanliness and Atmosphere

Pros:

• "Very nice atmosphere inside both areas Bar, and dining area."
• "I regularly visit here, I love the amount of food you get for the price, it's right by where I live, and the staff are always lovely."
• "The atmosphere was homely and warm."
• "This pub is lovely. It is relaxed and friendly."
• "First time I've been since it was done up, and they've done a lovely job."
• "Seating area inside looks quite spacious, outside seating area and kid friendly, prices all excellent."
• "Nice large pub with a separate restaurant area, very good for kids."

Cons:

• "Table was sticky and dirty, ended up cleaning it ourselves."
• "Dirty tables, middle aged woman was quite rude and blunt, state of the restaurant was disgusting."
• "Just a little let down with a dirty menu, greasy hand print on glass door where we sat and several dirty tables needing to be cleaned."
• "Almost all the tables inside were dirty."
• "Sticky tables food all over the floor and lack in clearing plates."
• "Combine all this with sticky floors and unclean toilets and it is reminiscent of a 70s Bernie Inn."
• "This place needs to be shut down its so dirty and flys everywhere."

Service Efficiency

Pros:

• "Food was good and staff were not harassed."
• "Came at lunch on a Friday, tables were all clean."
• "The staff were extremely attentive & friendly - we were in the bar area."
• "The two young people serving table's clearing away were on the go all the while and even had time to ask diners if everything was to their satisfaction."
• "The staff are all so polite."
• "Great manager, friendly and helpful."
• "The lady behind the bar gave good customer service as well as the waitress."

Cons:

• "Waiting time is slow, I think 1 person was off!"
• "Waited over half an hour for food and it wasn't busy."
• "We waited over an hour when the pub was almost empty for our food."
• "Service is awful! Waited around 45 minutes for starters."
• "Had to wait a long time for food once we'd ordered it."
• "Service slow and not personal felt like I was on a conveyor belt for orders."
• "Drinks took ages to make!"