Currys Reviews Summary

Customer Service

Pros:

• "Knowledgeable and helpful staff. I was buying a replacement TV and the member of staff dealing with me took time to explain my options without any pressure selling."
• "Excellent service, All electrical products have the ability to stop working but Currys/PC world offer a repair service at a reasonable price."
• "Thanks to Richard who was really helpful and knowledgeable about laptops."
• "The service from the staff was excellent. Very helpful & friendly."
• "Sales assistant was very helpful in getting my new fridge freezer, which was delivered and set up the next day."
• "Absolutely first class service from the Manager and Beryl."
• "We approached Gavin who was brilliant, knowledgeable and helpful."

Cons:

• "Probably worst customer service ever since I’ve been there to pay wash machine I bought they send me damage I went back there to tell them manager in store he is name Amar he treats me really bad."
• "Same as many other people reviewing this business, no staff serving you."
• "Service here is appalling. Having visited on two separate occasions we received extremely poor customer service from all staff to the point where we took our custom elsewhere."
• "The staff are very rude... it's unbelievable how unprofessional."
• "Dreadful service took over twenty minutes and still couldn't get what wanted as they couldn't find it, walked out in the end and bought it from Argos in just a few minutes."
• "Pathetic customer service, stood in an empty shop with staff standing in groups chatting away I'm trying to get attention to purchase a tablet and smart watch and no one is interested."
• "Customer service isn't great. Left hanging around whilst staff stand chatting."

Product Availability

Pros:

• "One assistant ordered in a TV I chose that was not in store."
• "Great service, staff around the store offering to help, the store was quite spacious and well organised also a variety of different brands to buy."
• "Nice clean Modern store, Not the biggest Curry's I've been to but still seemed to have a good range of stock."
• "Currys is known for its impressive selection of electronics, from the latest smartphones and laptops to cutting-edge home appliances."
• "Good to have one in the local area. They had exactly what I needed (though it was the very last one), I didn't see all the stock in the shop but they have a pretty wide range of items."

Cons:

• "The TV I wanted was out of stock on each occasion I visited so I eventually decided to not put up with the service at that store any more and went elsewhere."
• "This store have never got the stock you're looking for have to wait up to a month once ordered."
• "One of the worse stores around. 4 times visited for 4 different things just get same answer not in stock!!!"
• "If you’re getting a tv get it from somewhere else. My tv is sitting in the middle of my living room."
• "Looking at tv's unfortunately the only ones here not suitable very limited at least was asked if I wanted any help more than I got at the wednesbury store."
• "Usually, when I enquire about a product, they say it's not in stock."
• "Don’t bother coming here. 5 times I’ve tried to come and get various items and they never had it in stock."

Staff Competence

Pros:

• "Dropped in today to look at cordless stick vacuums, the store assistant Michelle could not have been more helpful."
• "We went to Princess Alice retail park branch to purchase a firestick but after talking to the young assistant (Simrun) we were blown away with her knowledge of modern technology."
• "Great place to shop electronics - staff is really helpful and will take you through any item with extensive knowledge and advice."
• "The Sales Assistant Kennedy should be awarded the employee of the month."
• "You know this store is really nicely organised, has professional well trained and very helpful staff."
• "My lovely son and I bought a new washing machine today, and was helped by a very sweet, member of staff named Abbie, she answered all our questions, and was a pleasure to do business with."
• "Very helpful staff."