Slug & Lettuce - City Centre Bristol Reviews Summary

Service

Pros:

• "The other three ladies behind the bar were friendly and bubbly and the service was quick."
• "All the staff were incredibly hospitable with excellent service, however Charmaine was our main server with an amazing personality and a warm, friendly attitude which made us feel incredibly comfortable."
• "The staff exceeded our expectations, specifically Emily and Liam."
• "Was served by Lucy recently and had an excellent time. Incredibly fast and attentive service."
• "Went on Friday for the bottomless brunch. I had low expectations and assumed it would be difficult to get our drinks topped up. This wasn't the case at all. The staff were attentive, friendly and none of our glasses were ever empty."
• "Fantastic cocktails and very quick service on food - wonderful team, served by Adela, Hannah and tori."
• "Had an amazing time over this coronation weekend! John was especially helpful!"

Cons:

• "The toilets were disgusting and there was vomit everywhere."
• "Then twenty customers including us was told to leave as the venue was being hired out for private us."
• "The only down side are some of the door staff are very intimidating and not by physical presence they're just not very nice people."
• "Terrible customer service."
• "The service was terrible food took so long and there was only 2 people working there."
• "Awful service. Manager Carla ran around like an headless chicken and didn't smile and was very abrupt when servicing us at the bar."
• "The service was appalling on the day."

Food & Drinks

Pros:

• "The food was very tasty, and the service was quick. The drinks were really good, too."
• "The food and cocktails were delicious,amazing value."
• "The best breakfast I've had in a long time, I almost proposed to the chef."
• "Can’t fault this place. Fab cocktails in all shapes and size, decent food that caters for veggies, vegans and gluten free."
• "Great choice of food and drinks. Many different offers on drinks and food."
• "Everything is boozy, even desserts! Loved profitroli."
• "Cocktails/drinks were yummy and not at all watered down as we were pleasantly merry after a few and they just kept on coming."

Cons:

• "Terrible food and small portions. Items missing."
• "The food was stone cold so we made sure to get our monies worth on the booze. It was fab."
• "The food was expensive, badly cooked and tasteless and didn't come as we'd ordered it."
• "The southern fried chicken wrap probably would have been quite nice if it had been served hot, but as it was it was barely warm."
• "Drinks seemed very watered down."
• "The meal deal was a bit odd, sandwich and soft drink for £7 but if you have a beer instead it went up to about £16."
• "The standout disappointment was the burger sliders we ordered."

Ambiance & Decor

Pros:

• "it's a great building and it takes cash."
• "The best thing about this bar is the gardens bean bags."
• "Very nice place to stop for a drink. Plenty of space and really nice decor."
• "The interior is beautiful with lots of ambient lighting."
• "What a lovely bar this is. Great atmosphere and lovely decor."
• "Nice little bar with nice outside sitting area and a great selection of different wines, beers, soft drinks and cocktails."
• "NEWLY DECORATED. Everything is fresh and new from a recent redesigned."

Cons:

• "Place was empty, so no atmosphere."
• "The music wasn't to my taste and it was ridiculously loud!!"
• "Zero Christmas atmosphere on the 13th December."
• "Really loud music which made conversation almost impossible."
• "Music was disgustingly loud and bad."
• "The atmosphere was just loud and messy, multiple hen/stag parties and a lot of very drunk people."
• "I didn't like the atmosphere needed friendlier vibes and a little more light as it was very dark (Lack of lights?)."

Management & Staff

Pros:

• "The manager(?), who was incredibly helpful, said he didn't know why we'd been told this as it was available."
• "Thank you Lily, Cara, Beth and Jonny, you guys are amazing."
• "Keira out bottomless brunch waitress was amazing she was so friendly and kind and helpful through out the whole booking she was quick and efficient."
• "Cameron was our server and was amazing! Looked after us very well."
• "We had our wedding reception here yesterday and everything about it was superb. The staff were all friendly and they went out of their way to accommodate us."
• "This has been a brilliant night great atmosphere, bar staff were lovely especially Emily."
• "Special shout-out to Hannah and Rhys too who had the best customer service and made the night very enjoyable."

Cons:

• "Awful. Place looked nice, but first there was this overbearing oaf on the door who made out he was doing us a favour by letting us in."
• "The manager was extremely rude and very unprofessional."
• "The manager who's name I found out was Lewis customer service was like something I've never seen before. Rude rude rude."
• "The barman was very rude."
• "But for sure the team need to work on their hospitality skills and manager should be on top of it not just caring for her looks and walk around like princess!"
• "The staff where very friendly. We had a sharing platter which arrived quickly and was tasty."
• "The staff made it their mission to not be helpful to the two people of colour."

Cleanliness & Maintenance

Pros:

• "Staff really friendly and entertaining to watch them working together, highlight of the experience was watching Lewis trap his fingers in the fridge door."
• "We were made welcome by the friendly staff."
• "Very friendly and great service. Total legend!"
• "Lovely place very friendly staff 2 for 1 cocktails always good."
• "Visited the Town centre establishment for an afternoons bite to eat and a few drinks, I was served by a very helpful and very friendly member of staff called Lily."
• "If you’re looking for prompt service with friendly staff along with good priced drinks, this is your place."
• "Me and my boyfriend came for Bottomless Brunch and received a wonderful service."

Cons:

• "The whole place was filthy. Avoid if you value your health."
• "The toilets are FILTHY. Tissue paper absolutely everywhere and the main area isn’t much better with dirt all over the floor."
• "Mid afternoon and tables were dirty, and the place looked like it needed a good clean."
• "In the end of my visit people started vomitting next to me and the whole path along the way to toilets was full of vomit."
• "I have been to many slug and lettuces and really wasn't impressed by the lack of cleanliness, we should be able to trust you when you serve us a drink, we shouldn't need to look at the glass, it should be clean with confidence."
• "The only suggestion would be to hoover the fake grass outside as there were a few bits of debris woven in."
• "But what I don't understand order food the food is served totally wrong then to get offered we will bring you the rest of the food that you ordered."