Address: 1 Low Ousegate, York, YO1 9QU, United Kingdom
Phone: +441904639971
Rating: 4.3
based on 366 reviews.
Service
Pros:
"The staff were friendly and polite and I had a pleasant couple of hours with my girl friends."
"Natalie is the best server I’ve ever had in my life, she is so friendly and welcoming."
"We were served by the fab Freya who was lovely! So attentive and continuously filled our drinks up."
"Shannon (the legend) was incredibly helpful, kind and informative."
"Tom gave us exceptional service, fast, friendly, and efficient."
"The staff were attentive and friendly."
"Our waitress was Freya, she was so helpful and very polite."
Cons:
"Disgusting service and attitude by the Manager and staff."
"Possibly one of the worst dining experiences I’ve had. Firstly, it took around 45 minutes to get a drink."
"Came to here as it was my birthday weekend and was disgusted how I was treated was unable to sit with my friends."
"Let down by lack of consistency in making cocktails to a decent standard."
"The staff who brought the cocktails over didn't seem happy that she had to make 6 pina colada's make a comment about coming back to the table with the next lot of drinks."
"The chap who waitered our table could do with additional training."
"The waitress who brought the food out didn’t once come back and check if our meals are okay or if we needed anything else."
Food Quality
Pros:
"Absolutely delicious food! Took a trip to York with my mother and boyfriend, and ended up eating here."
"I'm vegetarian and dairy free so I normally struggle to find somewhere to eat but there is so much choice here!"
"Had the Banana colada at Slug & Lettuce York Riverside - it was lovely!!! Really refreshing and perfect for a hot summers day!"
"We had ordered rump steak for main with pepper sauce and it didn't disappoint. Tasty and tender."
"The food we ordered arrived within ten minutes and tasted great and was value for money."
"Food is great, we ordered a lot of vegetarian options which did not disappoint."
"Food was hot and fresh with good quality ingredients used resulting in a very positive palatable experience."
Cons:
"But the food was terrible we ordered Hallomi bao buns - (the buns looked and tasted like they was thrown in a chip pan and had a tiny bit of grated hallomi on it)."
"Southern fried chicken bap- while eating i noticed the inside layer was grey. Totally put me off."
"Turns out, there were some round things on the plate so badly burnt I don't know what they were, the chips were absolutely stone cold and the chicken sliders were so dry they were inedible."
"All of it was cold, over cooked and in some cases burnt."
"Food was obviously from frozen. We had lots of different things and we were not thrilled with none of these."
"The food wasn't that nice. Something straight out of a tin or packet."
"The food was shockingly bad."
Atmosphere
Pros:
"Nice and relaxed atmosphere on a Sunday evening."
"Atmosphere is lovely and once you've filled you socks with booze ya can exit via the main door and enjoy a leisurely stroll along the river."
"Great atmosphere, everyone here was very happy, smiling, having a laugh and friendly."
"It was a Sunday lunchtime when we visited, nice decor, great staff, a bit overly priced drinks but on the whole a pleasant experience."
"The place is very nicely decorated."
"A nice buzz in here at 4pm, lots of people either ending work, or on their way out to other venues."
"The atmosphere in the pub was incredible."
Cons:
"Overall OK food if that's what you like. Too busy. Too noisy."
"The music was extremely loud, considering it was 1pm on a Saturday."
"Music too loud could hardly to hear to order. The meal was not good I ordered 2 10ounce sirloin steaks well done they were done cooked as I ordered and 1 off was just fat and grizzle would never go back."
"Music too loud could hardly to hear to order."
"Spectacular view of the river but music was a bit loud and distracting. Air conditioned!!"
"Disappointed. Went here to have dinner with a group of 6 but the music was too loud to talk."
"The music was quite loud... So just a warning."
Value for Money
Pros:
"We loved our bottomless brunch, great value, excellent service, tasty burgers and friendly staff."
"Helpful staff, good prices and good vegan options."
"Typical Slug and Lettuce. 2 for 1 on all cocktails always goes down a treat but I felt, as I always do in these types of venues, that they aren't the cleanest of places to go to."
"Drinks a reasonable price especially with the cocktails deal."
"They do 2 for 1 cocktails which is a bargain!!"
"This place is great value for money, because you not only get what you pay for, but more."
"Very surprised at the two for one cocktail offer, made use of that, and had a nice beer."
Cons:
"Fifteen quid for a pint of cider and a glass of wine??"
"We definitely did not get any value for our money."
"The food was cold, horribly seasoned and the portions were average."
"Service was horrendous. Our table was booked 3pm until 5pm We ate at 430pm and had to be elsewhere for 5pm."
"The tasteless unripe super mixed salad was painful to swallow to the point we barely ate half of it."
"AVOID!!! Turned down for wearing black joggers at around lunch time."
"Wouldn't feed my dog the muck we were given. Food arrived cold, scampi was under cooked."
Cleanliness
Pros:
"Door staff were excellent-very professional."
"The place was clean and very well presented."
"Restaurant is located at the riverside and has nice views."
Cons:
"The one thing letting this place down was one patch of sticky floor from a spilt drink which wasn’t cleaned."
"The bathroom stalls are horrible though, the picture speaks for itself 🤢: Missing toilet lid, No toilet paper, Broken dispenser of some kind, Dirty floor."
"Toilets, wow, stunk beyond belief. Filthy, paper randomly scattered."
"Floor was sticky. Chairs dirty. Tables not cleared and piled high with dirty glasses."
"Sticky floors, menus, chairs, tables you name it. Kids menu ok, food all round alright, not a family place at all to be honest."
"Not great. When we walked in there were a lot of dirty tables."
"The table was a little sticky as was the floor and menu."