Slug & Lettuce Reviews Summary

Service

Pros:

• "The staff were friendly and polite and I had a pleasant couple of hours with my girl friends."
• "Natalie is the best server I’ve ever had in my life, she is so friendly and welcoming."
• "We were served by the fab Freya who was lovely! So attentive and continuously filled our drinks up."
• "Shannon (the legend) was incredibly helpful, kind and informative."
• "Tom gave us exceptional service, fast, friendly, and efficient."
• "The staff were attentive and friendly."
• "Our waitress was Freya, she was so helpful and very polite."

Cons:

• "Disgusting service and attitude by the Manager and staff."
• "Possibly one of the worst dining experiences I’ve had. Firstly, it took around 45 minutes to get a drink."
• "Came to here as it was my birthday weekend and was disgusted how I was treated was unable to sit with my friends."
• "Let down by lack of consistency in making cocktails to a decent standard."
• "The staff who brought the cocktails over didn't seem happy that she had to make 6 pina colada's make a comment about coming back to the table with the next lot of drinks."
• "The chap who waitered our table could do with additional training."
• "The waitress who brought the food out didn’t once come back and check if our meals are okay or if we needed anything else."

Food Quality

Pros:

• "Absolutely delicious food! Took a trip to York with my mother and boyfriend, and ended up eating here."
• "I'm vegetarian and dairy free so I normally struggle to find somewhere to eat but there is so much choice here!"
• "Had the Banana colada at Slug & Lettuce York Riverside - it was lovely!!! Really refreshing and perfect for a hot summers day!"
• "We had ordered rump steak for main with pepper sauce and it didn't disappoint. Tasty and tender."
• "The food we ordered arrived within ten minutes and tasted great and was value for money."
• "Food is great, we ordered a lot of vegetarian options which did not disappoint."
• "Food was hot and fresh with good quality ingredients used resulting in a very positive palatable experience."

Cons:

• "But the food was terrible we ordered Hallomi bao buns - (the buns looked and tasted like they was thrown in a chip pan and had a tiny bit of grated hallomi on it)."
• "Southern fried chicken bap- while eating i noticed the inside layer was grey. Totally put me off."
• "Turns out, there were some round things on the plate so badly burnt I don't know what they were, the chips were absolutely stone cold and the chicken sliders were so dry they were inedible."
• "All of it was cold, over cooked and in some cases burnt."
• "Food was obviously from frozen. We had lots of different things and we were not thrilled with none of these."
• "The food wasn't that nice. Something straight out of a tin or packet."
• "The food was shockingly bad."

Atmosphere

Pros:

• "Nice and relaxed atmosphere on a Sunday evening."
• "Atmosphere is lovely and once you've filled you socks with booze ya can exit via the main door and enjoy a leisurely stroll along the river."
• "Great atmosphere, everyone here was very happy, smiling, having a laugh and friendly."
• "It was a Sunday lunchtime when we visited, nice decor, great staff, a bit overly priced drinks but on the whole a pleasant experience."
• "The place is very nicely decorated."
• "A nice buzz in here at 4pm, lots of people either ending work, or on their way out to other venues."
• "The atmosphere in the pub was incredible."

Cons:

• "Overall OK food if that's what you like. Too busy. Too noisy."
• "The music was extremely loud, considering it was 1pm on a Saturday."
• "Music too loud could hardly to hear to order. The meal was not good I ordered 2 10ounce sirloin steaks well done they were done cooked as I ordered and 1 off was just fat and grizzle would never go back."
• "Music too loud could hardly to hear to order."
• "Spectacular view of the river but music was a bit loud and distracting. Air conditioned!!"
• "Disappointed. Went here to have dinner with a group of 6 but the music was too loud to talk."
• "The music was quite loud... So just a warning."

Value for Money

Pros:

• "We loved our bottomless brunch, great value, excellent service, tasty burgers and friendly staff."
• "Helpful staff, good prices and good vegan options."
• "Typical Slug and Lettuce. 2 for 1 on all cocktails always goes down a treat but I felt, as I always do in these types of venues, that they aren't the cleanest of places to go to."
• "Drinks a reasonable price especially with the cocktails deal."
• "They do 2 for 1 cocktails which is a bargain!!"
• "This place is great value for money, because you not only get what you pay for, but more."
• "Very surprised at the two for one cocktail offer, made use of that, and had a nice beer."

Cons:

• "Fifteen quid for a pint of cider and a glass of wine??"
• "We definitely did not get any value for our money."
• "The food was cold, horribly seasoned and the portions were average."
• "Service was horrendous. Our table was booked 3pm until 5pm We ate at 430pm and had to be elsewhere for 5pm."
• "The tasteless unripe super mixed salad was painful to swallow to the point we barely ate half of it."
• "AVOID!!! Turned down for wearing black joggers at around lunch time."
• "Wouldn't feed my dog the muck we were given. Food arrived cold, scampi was under cooked."

Cleanliness

Pros:

• "Door staff were excellent-very professional."
• "The place was clean and very well presented."
• "Restaurant is located at the riverside and has nice views."

Cons:

• "The one thing letting this place down was one patch of sticky floor from a spilt drink which wasn’t cleaned."
• "The bathroom stalls are horrible though, the picture speaks for itself 🤢: Missing toilet lid, No toilet paper, Broken dispenser of some kind, Dirty floor."
• "Toilets, wow, stunk beyond belief. Filthy, paper randomly scattered."
• "Floor was sticky. Chairs dirty. Tables not cleared and piled high with dirty glasses."
• "Sticky floors, menus, chairs, tables you name it. Kids menu ok, food all round alright, not a family place at all to be honest."
• "Not great. When we walked in there were a lot of dirty tables."
• "The table was a little sticky as was the floor and menu."