Slug & Lettuce - Harbourside Bristol Reviews Summary

Customer Service

Pros:

• "Served by Aaliyah at Bristol harbour side. Absolutely excellent customer service."
• "Praise for Jordan who was managing bookings/guest list, professional and courteous."
• "Tasha Thomas, was very nice in her bar duties... Craig Stevens on the door was also very accommodating."
• "Special thanks to Olga who looked after our party fantastically."
• "I was served by Holly and Tash on a Monday night when I came for cocktails with a friend. Their friendly service made us feel very welcome."
• "Amazing performance from Jonathan, our bill was wrong and he did everything to sort that out, unbelievable service from him and also everyone working too."
• "Dear management, Tonight I was served by the best bartender I’ve ever come across. He said his name was luke."

Cons:

• "Service was terrible, food was terrible, there were about 20 ladies toilets and not one of them had toilet paper in for the full 4 hours we were in there."
• "It would have been appreciated if the staff had taken more responsibility for their mistake and handled the situation with better professionalism."
• "Staff saw us approaching the bar and didn’t acknowledge us at all."
• "The service was terrible: The food was very slow."
• "Wouldn’t recommend. The atmosphere is horrifying."
• "They were so rude! Couldn’t be bothered to provide a proper service no clean glasses! No wine!"
• "Initially, our cocktails were prepared in broken glass and then in a glass with pink lipstick."

Food Quality

Pros:

• "The cocktails are incredible and the food is absolutely worth visiting for."
• "Food and service was great, would highly recommend🙂"
• "The stake I had was very good."
• "The food we requested for (chips and chicken) was tasty, hot, and full of flavor."
• "Food was amazing and the customer service was even better!!"
• "The food was great and cocktails good value for money."
• "Food came out in good time. Was presented absolutely lovely and it tasted delicious."

Cons:

• "Food was awful! Some was burnt and some was rushed to be put together."
• "Food was microwaved and not tasteful so do not recommend."
• "Mediocre food arrived (after chasing my order) and items were missing."
• "Had smothered crispy chicken which was so dry it was hard to eat."
• "We got two Barbecue Chicken Wraps which both tasted bitter due to the fact that the chicken in it was burnt."
• "Food was very average tasted like microwave meal, my friends was cold."
• "The food was swimming in grease and mostly cold."

Atmosphere & Cleanliness

Pros:

• "Clean and a modern character."
• "Will be returning as soon as possible! A lovely place for the family."
• "A decent pub/restaurant in the nice harbour area. Reasonable prices and the food that we had was great value for money."
• "We got a table in a nice bit of the restaurant. All clean, really lovely back drops."
• "The design of the place was cool. Lots of flowers and good vibes."
• "It was very clean, a lovely chilled atmosphere & as friendly as you can ask for."
• "The place is a fantastic size with lovely decor and was well maintained."

Cons:

• "Drinks were served in dirty glasses."
• "What a shocking place. We're only taking cash and then had no change."
• "Dirty, wobbly tables, lipstick on glasses."
• "The floor was sticky."
• "Visited on a Friday morning, was going to sit outside in a pod but the pod was full of cigarette butts and smelt."
• "The melted cheese on the nachos had already become solid again before it was served to us."
• "Absolutely disgusted with the hygiene standards while the bar staff made cocktails."

Value for Money

Pros:

• "Don't have to spend a fortune on drinks as they are BOGOF Very good selection of cocktails."
• "Amazing bottomless brunch! Well worth the money!"
• "Cocktails were delicious and were BOTTOMLESS, made by Rash herself!"
• "A really nice time was had, and I would recommend this bar for anyone looking for a nice atmosphere…"
• "We had the bottomless brunch get food and prosecco replaced pretty quickly."
• "Drinks prices: £10.50 for a cocktail, but it's ok they always have 2 for 1."
• "Amazing service and really good value. 2 for 1 on all cocktail was really worth it. Jake was especially brilliant and provided amazing service."

Cons:

• "Okay so here it is: watered down drinks, they also tasted awful."
• "Would not recommend if you want to feel even slightly important."
• "Ordered chunky chips but they came with fries which were over cooked."
• "Order two sharing platters. Got completely different to what we ordered."
• "I can’t rate the food highly as it was below mediocre, had no flavour & wasn’t good value for money."
• "Food is absolutely dire, and overpriced."
• "Absolutely appalling service, attitudes, pretty much everything else too!"